The Center for Global Resource Leverage: India at Ross School of Business
in association with 24/7 Customer, presents the Global BPO Forum event
"Third Generation BPO: Business Process value creation through Innovation"

Venue: Ritz Carlton, New York City          Date: 29th June, 2006

The Global BPO Forum is envisioned as a platform where both practitioners and those interested in the growing global Business Process Outsourcing industry can benefit from industry best practices and experiences. The GBPO Forum is a combined initiative between the University of Michigan and 24/7 Customer and works as a premier membership organization for senior executives of Global 1000 institutions. It is a Forum created exclusively for buyer organizations in the global outsourcing industry.

The forum has been set up with the following objectives -

• to provide a platform for successful and effective networking between organizations and individuals
• to serve as a community for companies interested in outsourcing where industry best practices and thought leadership in the BPO space can be shared and organizational excellence in the area of Business Process Management can be recognized
• to function as a platform where the latest happenings in offshore outsourcing can discussed and examined
• to enable organizations to communicate, learn and benefit from each other through weblogs, discussion groups, seminars and workshops

The Global BPO Forum gives the advantage of global resource leverage to organizations who are involved in the global Outsourcing business. The GBPO Forum serves as an engaging platform for practitioners of Global Outsourcing to share perspectives and experiences, discuss with peers any items of interest and provide solutions to common problems, which in turn provides a competitive advantage to organizations.

The GBPO Forum provides the platform for best practices research, executive education, and member case studies, all of which are designed to assist members with current business challenges that they encounter in managing businesses globally. Members also have the windfall value add of an online community exchange and networking.