HelpDesk and Classroom Services for Faculty and Staff

(61)5-3000 RossHelpDesk@umich.edu
Days	Times
Monday - Thursday	7am - 11pm
Friday	7am - 6pm
Saturday	10am - 7pm
Sunday	2pm - 11pm

Our Helpdesk team provides faculty and staff front-line support for all standard computer hardware and software. For specific policies, please see the Service Level Agreements.

Laptop Support Services for Students

Online Appointment System RossLaptopHelp@umich.edu
Days	Available Appointment Times
Monday - Friday	9 AM - 4 PM
Saturday & Sunday	Closed

Our Laptop Support team assists with laptop configuration and troubleshooting for Ross services. Laptop Support appointments can be scheduled in 30 minute intervals using the online reservation system. For specific policies, please see the Service Level Agreements.

Computing Services Contacts

For What?	Who to Call?
Instructional Support Manager	Chris Visel | cvisel@umich.edu
Helpdesk Manager	Dan Green | greendan@umich.edu
Student Laptop Support Manager	Dan Green | greendan@umich.edu
Event Support Manager	Chris Visel | cvisel@umich.edu
Research Computing Manager	Paul Michaud | michaud@umich.edu
Web Application and Video Services Manager	Brian Greminger | bgreming@umich.edu
Software Support Services	734.615.3000, option2 | RossSoftHelp@umich.edu
Uniqname/Network Accounts	734.763.0462
Equipment Loans	732.763.0462 | equipmentloans@umich.edu | Online Scheduling System
Digital Poster Displays	Stephanie Harden | rossdigitalsigns@umich.edu

ORDERING INFORMATION

For What?	Who to Call?
Computer Equipment & Software	734.615.3000
Computing Supplies	734.763-0462 | rosscomputingsupplies@umich.edu

Other Important Contacts

For What?	Who to Call?
General Facility Issues	734.764.1364 | RossOperations@umich.edu
Library Database Instruction	Sally Ziph | sweston@umich.edu | 734.764.5532
CTools	Ross Contact: Debie Gurkin | debiec@umich.edu University Contact: ctools-support@umich.edu
Intellectual Properties	Corey Seeman | cseeman@umich.edu | 734.764.9969
M-Pathways	734.936.7000 | mpathwayshelpdesk@umich.edu
ITCS Accounts Office / Campus Support Desk	734.764.HELP (4357) | online.consulting@umich.edu