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Joel Slemrod, “IRS Set to Lean Harder On Wayward Taxpayers,” Congressional Quarterly Weekly, April 23, 2005
Joel Slemrod, “Death and Taxes: The House votes to eliminate the inheritance tax,” The Weekly Standard, May 9, 2005
Joel Slemrod, “Media Mentions,” The Squawk Box/CNBC National, May 26, 2005

MS Krishnan, “Outsourcing And Offshoring: Call Center Capabilities,” Call Center Magazine, May 1, 2005

Gunter Dufey, “DBS Bank winner of best retail bank in Singapore for 2004,” The Asian Banker Journal, May 31, 2005
Robert Kennedy, “MBAs seek their fortunes at the frontier: Surging growth in emerging markets lures new graduates,” International Herald Tribune, April 16, 2005
Robert Kennedy, “Graham, DeMint push Social Security reform to bolster president’s efforts,” Gannett News Service, May 7, 2005
Robert Kennedy, “Who cares about the kids? Save my Social Security check,” Detroit News, May 8, 2005
Robert Kennedy, “Deal with reality of offshoring,” Crain’s Detroit Business, May 16, 2005
Ken Lieberthal, “Capitalism and communism do not make strange bedfellows in Beijing,” Agence France Presse, May 18, 2005
Ken Lieberthal, “Chinese discontent with Japan could harm economic progress,” Japan Economic Newswire, May 18, 2005
Ken Lieberthal, “China Rejects Calls for Currency Changes and Limits on Textile Exports,” New York Times, May 19, 2005
Ken Lieberthal, “We Have Learnt Much, Say Forum Participants,” China Daily, May 19, 2005
Ken Lieberthal, “Kyodo news summary -5-,” Asian Political News, May 23, 2005
CK Prahalad, “Satisfied but Uncertain,” InformationWeek, April 25, 2005
CK Prahalad, “New WRI Blog Launches with Sights on ‘Next Billion’ Consumers, Dollars,” Business Wire, May 26, 2005; story also appeared in M2 Presswire, May 26, 2005
Jan Svejnar, “Svejnar says Czechrep Lags Its Economic Potential,” Czech News Agency, May 8, 2005

“Dollars 10m donation for Michigan,” Financial Times, May 2, 2005
“Gifts and Bequests,” The Chronicle of Higher Education, May 27, 2005
“Couple donate $20 million to the University of Michigan,” Associated Press, May 31, 2005

Wayne Brockbank, “2005 SHRM board of directors: Inside SHRM,” HRMagazine, May 1, 2005
“Success measured by business benefit,” The Australian, May 18, 2005

David Brophy, “Private Companies, Nonprofits Can’t Ignore SOX: Federal Law Mandates Document Retention . . .” Wisconsin State Journal, May 1, 2005
David Brophy, “Deals put Heartland in shaky position: Troubles at C&A, other firms make group vulnerable,” Detroit Free Press, May 19, 2005
H. Nejat Seyhun, “Dollar Doldrums,” CFO Magazine, May 2005

George Fulton, “Media Mention,” WWJ-AM 950 (CBS) Detroit, May 19, 2005
George Fulton, “Michigan gains 34,000 jobs, fueling hope: But state jobless rate nudges up to 7 percent . . .” Detroit News, May 19, 2005
George Fulton, “Schools won’t see further state cuts: Improved forecast also means colleges will get money back,” Lansing State Journal, May 20, 2005
Donald Grimes, “Fund executive drafts plan for Social Security,” Detroit Free Press, May 3, 2005
Donald Grimes, “Housing market remains a wonder,” Ann Arbor News, May 16, 2005
Donald Grimes, “Dropouts strain strapped state: 100,000 young people left school early, risking poverty and unemployment,” Detroit News, May 29, 2005

Cindy Schipani, “A Little Power to the Shareholders: The battle for a majority vote to elect corporate directors heats up,” Treasury & Risk Management, May 2005

Wayne Baker, “Growing Islamic Community: Building boom,” Detroit Free Press, May 11, 2005
Kim Cameron, Robert Quinn, “What matters to R&D workers,” Research Technology Management, May 2005
Gerald Meyers, “Detroit’s Woe, America’s Worry; The biggest problem about the missteps plaguing GM and Ford . . .” BusinessWeek Online, April 27, 2005
Gerald Meyers, “Tracinda Offer Gives GM A Short-Term Boost,” Dow Jones News Service, May 4, 2005
Gerald Meyers, “Billionaire’s bold bid could trigger changes,” USA Today, May 5, 2005
Gerald Meyers, “Kerkorian Seeking 9% Stake in GM,” New York Times, May 5, 2005
Gerald Meyers, “Kerkorian targets GM Offer: Investor to pay $870 million for 28 million shares,” Detroit News, May 5, 2005
Gerald Meyers, “Kirk Kerkorian hones in on GM’s troubles,” NPR Marketplace, May 6, 2005
Gerald Meyers, “Big 3 lose clout with government: Congress, president no longer sympathize as automakers face financial problems,” Detroit News, May 8, 2005
Gerald Meyers, “GM shares up as Kerkorian goes ahead with offer to buy 28 million shares,” Associated Press, May 9, 2005
Gerald Meyers, “NASD chief quits board of insurer tied to members: XL took stakes in brokers in ’03 and ’04,” Investment News, May 23, 3005
Jeffrey Sanchez-Burks, “Cultural Intelligence: Management,” Technical Communication, May 1, 2005

Tom Kinnear, “Timing is everything: is it ever too early to plan? Give your startup an edge by mapping the next 10 years now,” Entrepreneur, May 1, 2005
Claes Fornell/American Customer Satisfaction Index, “7 Trends That Could Make or Break Your Business,” Profit, May 2005
Claes Fornell/American Customer Satisfaction Index, “Barnes & Noble: by the book,” Sales & Marketing Management, May 2005
Claes Fornell/American Customer Satisfaction Index, “Developing a Service Strategy that Lasts,” National Petroleum News, May 1, 2005
Claes Fornell/American Customer Satisfaction Index, “Statistically speaking,” CRM Magazine, May 1, 2005
Claes Fornell/American Customer Satisfaction Index, “Thanks for shopping with Publix,” MMR, May 9, 2005
Claes Fornell/American Customer Satisfaction Index, “Encouraging, And Gauging, Client Loyalty,” American Banker, May 13, 2005
Claes Fornell/American Customer Satisfaction Index, “Airlines Take a Hit in New Customer-Satisfaction Poll,” Richmond Times Dispatch, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Cable, satellite get poor grades,” Philadelphia Inquirer, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Consumers Getting Madder by the Month,” Pittsburgh Post-Gazette, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Consumers grumpy over goods, service: Fewer workers to help . . .” Detroit News, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Consumer satisfaction down 1.75%: Loss of buying power cited as key reason,” Chicago Sun-Times, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Consumer satisfaction plummets,” CNNMoney.com, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “EchoStar Touts DISH Network’s Lead in ACSI’s Pay-TV Customer Satisfaction Index,” Wireless News, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Fed up with poor service? Press1,” Kansas City Star, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “More Americans feel ripped off, survey says,” San Jose Mercury News, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Papa John’s retakes big lead in customer-satisfaction poll,” Louisville Courier-Journal, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Southwest Tops Airline Survey: American 4th,” Fort Worth Star Telegram, May 17, 2005
Claes Fornell/American Customer Satisfaction Index, “Qwest Gets a Thumbs Up: Customer Satisfaction improves at Denver Telco . . .” Rocky Mountain News, May 18, 2005
Claes Fornell/American Customer Satisfaction Index, “Study: Qwest customer satisfaction up,” Denver Post, May 18, 2005
Claes Fornell/American Customer Satisfaction Index, “More Unhappy Campers: Consumer-satisfaction ratings fell in the first quarter,” Columbus (Ohio) Dispatch, May 20, 2005
Claes Fornell/American Customer Satisfaction Index, “business briefs,” Times-News, May 22, 2005
Claes Fornell/American Customer Satisfaction Index, “Marketplace: Buyers flow into Tidewater,” The Columbian (Vancouver, WA), May 22, 2005
Claes Fornell/American Customer Satisfaction Index, “CEO turns the flame up,” USA Today, May 23, 2005
Claes Fornell/American Customer Satisfaction Index, “Marketing Briefs,” Multichannel News, May 23, 2005
Claes Fornell/American Customer Satisfaction Index, “Customer satisfaction with Qwest improves,” Deseret Morning News (Salt Lake City), May 24, 2005
Claes Fornell/American Customer Satisfaction Index, “Restaurant News & Notes,” Detroit Free Press, May 31, 2005
Claes Fornell/American Customer Satisfaction Index, “ACSI,” various radio and television broadcasting stations including CNBC Squawk Box, ABC Radio (San Francisco), CBS Radio (Chicago), and WWJ Radio, May 17–31, 2005

There are no citations for Operations and Management Science for April 2004.

Robert Kennedy, “MBAs seek their fortunes at the frontier: Surging growth in emerging markets lures new graduates,” International Herald Tribune, April 16, 2005
Robert Kennedy, “Graham, DeMint push Social Security reform to bolster president’s efforts,” Gannett News Service, May 7, 2005
Robert Kennedy, “Who cares about the kids? Save my Social Security check,” Detroit News, May 8, 2005
Robert Kennedy, “Deal with reality of offshoring,” Crain’s Detroit Business, May 16, 2005

Thomas C. Jones, “Ross School gets $10 million: U-M business school alumnus gives back to alma mater,” Ann Arbor News, May 11, 2005
Thomas C. Jones, “University of Michigan business school receives $10M gift,” Associated Press, May 11, 2005
Thomas C. Jones, “Briefing: U-M gets $10 million,” Detroit Free Press, May 12, 2005
Thomas C. Jones, “Industry report,” Detroit Free Press, May 12, 2005
Thomas C. Jones, “Briefs,” South Bend Tribune, May 13, 2005
Thomas C. Jones, “Briefing: Cheers and Jeers,” Ann Arbor News, May 19, 2005
Thomas C. Jones, “Alumnus gives Dollars 10m to Ross school: Campus Briefing,” Financial Times, May 30, 2005
Thomas C. Jones, Robert Dolan, “B-school receives $10 million,” Michigan Daily, May 16, 2005
“Teacher’s training remains part of president’s skill set,” Chicago Tribune, May 9, 2005
“Thammasat teams finish first and third in world competition,” Bangkok Post, Thailand, May 10, 2005