Business School Faculty in the News - March 2004

Below are selected citations of news stories organized by academic department or area, compiled by the Office of Communications. Please submit additional articles or comments to OfficeofCommunications@bus.umich.edu.

Click here for past citations.

Douglas Skinner, Venky Nagar, “All Business: What’s really driving stock buybacks?”
Associated Press, March 1, 2004
Douglas Skinner, Venky Nagar, “Stock repurchases not always what they seem,” Chicago Tribune,  March 14, 2004; story also appeared in Miami Herald, March 14, 2004; Buffalo News, March 2004
David Wright, “Metro accounting firm merges, expands service: Company adds expertise in
consulting,” Detroit News, March 19, 2004

Jim Hines, Jr., “The Economy: U.S. tax code is not to blame in offshoring of jobs,”  Philadelphia Inquirer, March 26, 2004
Jim Hines, Jr., C. Fritz Foley, “Venture Out Alone,” Harvard Business Review, March 2004
Francine Lafontaine, “Industry robust, officials report: Growth surprises even high brass,”
Chicago Tribune, March 15, 2004
Joel Slemrod, “The Nation: Kerry Wants to End Tax Break for Corporate Profits Abroad . . .”
Los Angeles Times, March 26, 2004

M.S. Krishnan, Izak Duenyas, Robert Kennedy, “ ‘Outsourcing 101’: Business schools are
studying benefits, problems of growing trend,” Ann Arbor News, March 28, 2004

Jay Anand, “Think big, buy small: Big pharma’s changing business model might mean local job
growth,” Ann Arbor News, March 7, 2004
C. Fritz Foley, Jim Hines, Jr., “Venture Out Alone,” Harvard Business Review, March 2004
Robert Kennedy, “Off-Shore Job Drain: A look at the proposals to stop the outflow of
manufacturing work,” Detroit Free Press, March 15, 2004
Robert Kennedy, Izak Duenyas, M.S. Krishnan, “ ‘Outsourcing 101’: Business schools are
studying benefits, problems of growing trend,” Ann Arbor News, March 28, 2004
Ken Lieberthal, “Letter from Asia: China’s Offshore Headaches: Is the Leash Short Enough?”
New York Times, March 3, 2004
Ken Lieberthal, “China breaks official silence on shooting of Taiwan’s Chen, but stays
noncommittal,” Associated Press, March 19, 2004
Ken Lieberthal, “Bulls in a China shop: Foreign companies are pouring money into China . . .”
The Economist, March 20, 2004
Ken Lieberthal, “Tom Walsh: GM’s China bonanza: In 2003, GM and its Chinese partners made $2267 per car sold in China . . .” Detroit Free Press, March 30, 2004
Linda Lim, “ ‘Next 10 Years Will Be the Best for India’,” Financial Express, March 23, 2004
Anuradha Nagarajan, “Fleets take to the Internet,” Fleet Owner, March 1, 2004
Anuradha Nagarajan, “More truckers travel Internet superhighway,” Modern Bulk Transporter, March 1, 2004
C.K. Prahalad, “White-collar nightmare: worldsourcing is changing the dynamics of the global
market—and it’s here to stay,” Foreign Policy, March 1, 2004
C.K. Prahalad, “Beyond the digital divide,” The Economist, March 13, 2004
C.K. Prahalad, “Grad plan could strain for liftoff: Granholm’s lofty goal . . .” Detroit Free
Press, March 16, 2004
C.K. Prahalad, “A New Roadmap for Winning in Developing Markets,” Financial Express, March 26, 2004
C.K. Prahalad, Venkat Ramaswamy, “Take your cues from your customers,” Business Day, March 15, 2004

Nejat Seyhun, “Market Timers vs Buy-and-Holders,” Business Line, March 1, 2004

George Fulton, “Auto jobs fall, but pay rises,” Ann Arbor News, March 18, 2004
George Fulton, “Scramble for jobs ignores some economic realities in Michigan,” Associated
Press, March 19, 2004
George Fulton, “Auto, tech are a good match for our area: Marriage of struggling sectors
holds promise,” Ann Arbor News, March 21, 2004
George Fulton, “Business’ cuts big, painful,” Detroit Free Press, March 29, 2004
George Fulton, Don Grimes, “Optimism skews ’03 forecast,” Ann Arbor News, March 7, 2004
George Fulton, Don Grimes, “Road to recovery: Consumer demand, improved national economy expected to boost local jobs,” Ann Arbor News, March 7, 2004
George Fulton, Don Grimes, “This just in,” Crain’s Detroit Business, March 29, 2004
George Fulton, Don Grimes, “High Paying Jobs Lead Job Growth Expected For Wayne County Through 2006,” Michigan Technology News, March 31, 2004
Don Grimes, “Comment & Analysis: Return of a conundrum . . .” The Guardian, March 2, 2004
 
Wayne Baker, “Digital revolution would help connect Detroit and suburbs,” Detroit News, March 17, 2004
Wayne Baker, “Relationship overload worries online ‘anti-socialites’,” Associated Press,
March 18, 2004; story also appeared in the Detroit News, March 21, 2004
Wayne Baker, “ ‘Hi’ Society: Surfers Clink on ‘Pals’ Net,” New York Post, March 21, 2004
Kim Cameron, “Martha’s Firm Faces Uncertain Future,” TheStreet.com, March 5, 2004
Jerry Davis, “Beyond Disney: rising investor clout,” Christian Science Monitor, March 5, 2004
Jane Dutton, “People,” Crain’s Detroit Business, March 15, 2004
Gerald Meyers, “American Axle Workers Seen Ratifying New Contract,” Wall Street Journal,
March 5, 2004
Gerald Meyers, “Delta: No Deal with Rout – Set Up Buyout, Got Shelby Funds,” The Commercial Appeal, March 18, 2004
Richard Price, “State’s gloom lingers despite U.S. recovery: Cautious workers, employers
worry about jobs, spend less,” Detroit News, March 7, 2004
Jeffrey Sanchez-Burks, “Social studies: Buzz: corporate socialization positively affects
productivity,” Entrepreneur, March 1, 2004

Bob Dolan, “After Buying Rubbermaid, a Deluge of Sorts,” New York Times, March 20, 2004
Claes Fornell, “IRS image starting to improve,” NPR/Marketplace, March 1, 2004
Michel Wedel, “Saving Us From Food, The Big Picture, Etc.,” Adweek, March 22, 2004
Venkat Ramaswamy, C.K. Prahalad, “Take your cues from your customers,” Business Day, March 15, 2004
Claes Fornell/American Customer Satisfaction Index, “Publix Tops with Shoppers: ACSI ”
Supermarket News, February 23, 2004
Claes Fornell/American Customer Satisfaction Index, “A New Public Enemy, Bad Reputations, Etc.,” Adweek, March 1, 2004
Claes Fornell/American Customer Satisfaction Index, “ ‘Satisfaction index’ gets boost on McD comeback,” Nation’s Restaurant News, March 1, 2004
Claes Fornell/American Customer Satisfaction Index, “Wal-Mart shaking up the grocery store business,” Sarasota Herald-Tribune, March 1, 2004
Claes Fornell/American Customer Satisfaction Index, “Banishing the ghosts of Kmart: Fighting To Get Back In The Game,” DSN Retailing Today, March 8, 2004
Claes Fornell/American Customer Satisfaction Index, “QSR tops satisfaction study: Bush admin, sees ‘manufacturing link’ . . .” Nation’s Restaurant News, March 8, 2004
Claes Fornell/American Customer Satisfaction Index, “Southern regions rank high in customer satisfaction,” Business Journal, March 12, 2004
Claes Fornell/American Customer Satisfaction Index, “A Customer Study’s Look at the Biggest Supermarkets,” Supermarket News, March 15, 2004
Claes Fornell/American Customer Satisfaction Index, “BellSouth CEO committed to customer service,” USA Today, March 15, 2004
Claes Fornell/American Customer Satisfaction Index, “E-Government,” National Journal’s
Technology Daily, March 15, 2004
Claes Fornell/American Customer Satisfaction Index, “Federal health and job sites rival
commercial sites,” Newsbytes, March 15, 2004
Claes Fornell/American Customer Satisfaction Index, “U-M probes study leak: Data from
consumer surveys released hours early in Feb,” Detroit News, March 17, 2004
Claes Fornell /American Customer Satisfaction Index, “Customer Disservice: These Days,
Consumers May as Well Keep Their Complaint To Themselves,” The Washington Post, March 28, 2004
Claes Fornell/American Customer Satisfaction Index, “Customer Satisfaction Up Online,”
American Demographics, April 1, 2004
 
Office of Tax Policy Research: Please see the Business Economics & Public Policy section for all clips related to the Office of Tax Policy Research.

Izak Duenyas, Robert Kennedy, M.S. Krishnan “ ‘Outsourcing 101’: Business schools are
studying benefits, problems of growing trend,” Ann Arbor News, March 28, 2004

Madeleine Albright, “Albright talks about future of Middle East,” Michigan Daily, March 10,
2004
Madeleine Albright, “Albright: Terrorism roots run deep: Former Secretary of State speaks at
U-M symposium,” Ann Arbor News, March 12, 2004
Madeleine Albright, “Editorial: Foreign affairs hit home,” Detroit Free Press, March 14,
2004; story also appeared as a Commentary in the Detroit Free Press, March 16, 2004
Madeleine Albright, “Interview with Madeleine Albright – Michigan Radio,” [audio], March 11, 2004
Alan Deardorff, “Granholm signs directives to discourage outsourcing,” Associated Press,
March 22, 2004
Alan Deardorff, “Granholm’s attempt to save jobs may backfire: Protectionist attitudes could
make Michigan poorer in many ways,” Ann Arbor News, March 28, 2004
Robert Kennedy, “Off-Shore Job Drain: A look at the proposals to stop the outflow of
manufacturing work,” Detroit Free Press, March 15, 2004
Robert Kennedy, Izak Duenyas, M.S. Krishnan, “ ‘Outsourcing 101’: Business schools are
studying benefits, problems of growing trend,” Ann Arbor News, March 28, 2004

Theresa Welbourne, “Otherwise engaged: get blasé employees motivated about their jobs, and
they’ll really take care of business . . .” Entrepreneur, March 1, 2004
Theresa Welbourne, “High Performance Workplace and High Performance Leaders: February
Leadership Pulse,” HR.com, March 9, 2004
Theresa Welbourne, “HR Metrics for HR Strategists,” HR.com, April 5, 2004

“Mothers Start Own Companies for Flextime,” The Post-Standard, February 29, 2004
“Work, Wisdom & Time,” The Executive Speaker, March 2004
“Tight budgets choke WiFi at U-M: Wireless Internet in demand, but costly,” Ann Arbor News,
March 4, 2004
“Grad job market loosens up: Recruiting experts at area colleges see increased
opportunities,” Ann Arbor News, March 10, 2004
“People,” Reno Gazette-Journal, March 10, 2004
“All sides twist immigration research,” Chicago Sun-Times, March 21, 2004
“Europe’s M.B.A Programs Court Women Candidates,” Wall Street Journal, March 29, 2004
“Give us the tools and we’ll finish the job . . .” Financial Times, March 31, 2004