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Business School Faculty in the News — February 2005

Below are selected citations of news stories organized by academic department or area, compiled by the Office of Communications. Please submit additional articles or comments to OfficeofCommunications@bus.umich.edu.

Click here for past citations.

Reuven Lehavy, "Word on the street: scandal-ridden investment houses are leaving gaps in the financial market . . ." Entrepreneur, January 1, 2005 Russell Lundholm, "Taking out the trash," Canadian Business, February 14, 2005 Catherine Shakespeare, "Wanted: Credit Ratings: Objective Ones, Please," New York Times, February 6, 2005 Catherine Shakespeare, "Committee: Senate Banking, Housing, and Urban Affairs," Federal Document Clearing House Congressional Testimony, February 8, 2005 "Accounting is the top choice in US colleges," Hindustan Times, February 28, 2005 [Accounting Broadcast Media Mentions—February 2005]

There are no citations for Business Economics and Public Policy for February 2005.

Bud Gibson, "Ann Arbor IT Zone Kicks Off March With a LeadersConnect Breakfast and the Creativity Forum," PR Newswire US, February 17, 2005 M.S. Krishnan, "Call-Center Capabilities," Managing Offshore, February 2005

Gunter Dufey, "The China Aviation Oil saga governance gone wrong?" The Asian Banker Journal, February 15, 2005 Robert Kennedy, "Doing business close to the edge," The International Herald Tribune, February 5, 2005 Robert Kennedy, "Most Texans favor Social Security changes," San Angelo Standard-Times (Texas), February 27, 2005 Linda Lim, "China Shows the Way in a Quota-Free Market," The Jakarta Post, February 23, 2005; story also appeared in the Straits Times Singapore, February 23, 2005, and Bangkok Post Perspective, February 27, 2005 CK Prahalad, Venkat Ramaswamy, "Creating Value with Customers Is Modern Challenge for COS," Business Line, February 23, 2005 CK Prahalad, Venkat Ramaswamy, "Making the Consumer Connect," Business Line, February 24, 2005 Lynn Wooten, "Blacks' participation on boards examined," United Press International, February 18, 2005 Lynn Wooten, "Briefing," Newsday, February 18, 2005 Lynn Wooten, "Survey: African-Americans underrepresented on boards," Crain's Detroit Business, February 28, 2005

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David Butz, "Doctors Huddle up to Oversee Emergency Care," Sun-Sentinel (Ft. Lauderdale), February 17, 2005 Theresa Welbourne, "News briefs," Human Resource Department Management Report, February 2005 Theresa Welbourne, "Business Leaders," Training Magazine, February 1, 2005

David Brophy, "New Quarterly Michigan Growth Capital Journal Provides Latest VC and Private Equity News and Research . . ." PR Newswire US, February 21, 2005 David Brophy, "Online journal looks at venture capital scene: U-M business school publication to focus on research, trends," Ann Arbor News, February 24, 2005 Dennis Capozza, "Same Six States Remain the 'Best'," National Mortgage News, February 14, 2005 Gautam Kaul, "Why You Should Start an Investment Portfolio in College," College Business Cents Magazine, February 21, 2005 M.P. Narayanan, H. Nejat Seyhun, "Timing of managers' option grants a good litmus test," CBS MarketWatch, February 18, 2005 H. Nejat Seyhun, "Borders to buy back stock: Retailer confident share price will rise," Ann Arbor News, February 10, 2005 Clemens Sialm, "Diversify but don't overdo it," The Dominion Post (New Zealand), February 1, 2005 Clemens Sialm, Lu Zheng, "Don't Count Growth: Down And Out," Investor's Business Daily, February 10, 2005 "A true 'fund family' goes far with less risk," Chicago Sun-Times, February 13, 2005

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George Fulton, "Michigan gives tax breaks, job training help," Detroit Free Press, February 16, 2005 George Fulton, "State tax credits, grants aimed at retaining thousands of jobs," Associated Press, February 16, 2005 George Fulton, Don Grimes, "Automobile Fuel Efficiency," Federal Document Clearing House Congressional Testimony, February 9, 2005 Don Grimes, "Governor's plan bold, but results uncertain," Associated Press, February 9, 2005 "Briefing: Study: Road repairs good for economy," Ann Arbor News, February 22, 2005

David Lewis, "Parking stalls as rite of passion," Atlanta Journal-Constitution, February 14, 2005

Wayne Baker, "Quotable & notable: In The Beginning," National Catholic Reporter, February 11, 2005 Wayne Baker, "United American Lebanese Federation Sponsors Arab Cultural Events April 7 & May 7," PrimeZone Media Network, February 21, 2005 Gerald Meyers, "Lampert picks members of Sears board of directors: Analysts say choices ideal for transition," Detroit Free Press, February 22, 2005 Gretchen Spreitzer, "Culture overhauls can mean profits for Denison and clients," Crain's Detroit Business, February 21, 2005 Karl Weick, "An interview with Karlene Roberts," European Management Journal, February 2005 Karl Weick, "Business," Fast Company, February 2005

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Rajeev Batra, "Red hats and feather boas: Marketers cozy up to network for older women," Associated Press, February 15, 2005 Rajeev Batra, "Catering to the red hat set," Pittsburgh Tribune Review, February 16, 2005 Mrinal Ghosh, "Three-Tier System: State law is at root of wholesale power: Distributors bank on territory, price rules," Detroit Free Press, February 10, 2005 Tom Kinnear, "Handbag maker Coach prospers following split from Sara Lee," Chicago Tribune, February 18, 2005 Tom Kinnear, "Winning in fashion for Coach the spinoff . . ." Chicago Tribune, February 20, 2005 Tom Kinnear, "Projects link state, venture capitalists: Association lauds investment in business but worries about debt," Ann Arbor News, February 24, 2005 Venkat Ramaswamy, "All Set to Scale the Heights," Business Line, February 17, 2005 Venkat Ramaswamy, "Involve Consumers in Creating Brands," Business Line, February 19, 2005 Venkat Ramaswamy, "Brand Shining . . . for Whom?" Business Line, February 24, 2005 Venkat Ramaswamy, CK Prahalad, "Creating Value with Customers Is Modern Challenge for COS," Business Line, February 23, 2005 Venkat Ramaswamy, CK Prahalad, "Making the Consumer Connect," Business Line, February 24, 2005 Norbert Schwarz, "Are You Happy Now?" Gallup Management Journal, February 10, 2005 Claes Fornell/American Customer Satisfaction Index, "Hotels' satisfaction performance recovers: Stock Index," Hotel & Motel Management, December 13, 2004 Claes Fornell/American Customer Satisfaction Index, "A Word from Our Director," US Fed News, January 1, 2005 Claes Fornell/American Customer Satisfaction Index, "Consumers rate the post-boom industry: the overall mortgage industry . . ." Mortgage Banking, January 1, 2005 Claes Fornell/American Customer Satisfaction Index, "What Are the Most Reliable PC Products?" Office Solutions, January 1, 2005 Claes Fornell/American Customer Satisfaction Index, "Mass Consumption," Convenience Store News, January 10, 2005 Claes Fornell/American Customer Satisfaction Index, "Customer Satisfaction Scores Down Slightly," Quality Progress, February 1, 2005 Claes Fornell/American Customer Satisfaction Index, "Rise in telecommunications mergers could mean a rise in customer dissatisfaction," NPR/Marketplace, February 3, 2005 Claes Fornell/American Customer Satisfaction Index, "Corporate mergers," NPR/Talk of the Nation, February 9, 2005 Claes Fornell/American Customer Satisfaction Index, "Customer satisfaction in the US drops sharply," NPR/Marketplace Morning Report, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "E-Commerce Bigwigs See Satisfaction Ratings Drop In Survey . . ." Investor's Business Daily, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Fiscal 2006 Budget: Department of Veterans Affairs," Federal Document Clearing House Congressional Testimony, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Kmart customer satisfaction falls to 5-year low . . ." Detroit News, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Kmart name hits low point with shoppers. . ." Chicago Sun-Times, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Kohl's, Northwestern Mutual top customer satisfaction survey," Milwaukee Journal Sentinel, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Marketplace," NPR/Marketplace, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Mixed Signals On Customer Satisfaction," American Banker, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Products not standing the test of time," NPR/Marketplace, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Publix Tops University's Customer Satisfaction Index . . ." progressivegrocer.com, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Reasons behind January's retail sales drop," NPR/Day to Day, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Registering concerns: Shoppers aren't as pleased with prices . . ." Saint Paul Pioneer Press, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Shoppers Get No Satisfaction: Consumers Soured Sharply on Retailers . . ." Pittsburgh Post-Gazette, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Shopping satisfaction sinks," St. Louis Post-Dispatch, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Survey: Amazon, eBay lose appeals?" CNNMoney.com, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Survey from the University of Michigan reporting that customer service stinks," NPR/Marketplace, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "The three big rules to getting a merger right," The Asian Banker Journal, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Unhappy customers are bad news for economy," San Jose Mercury News, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Wachovia Lifts Satisfaction Bar for Big Banks . . ." Charlotte Observer, February 15, 2005 Claes Fornell/American Customer Satisfaction Index, "Committee: House Appropriations . . ." Federal Document Clearing House Congressional Testimony, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Committee: House Veterans' Affairs . . ." Federal Document Clearing House Congressional Testimony, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Consumer Satisfaction," St. Petersburg Times, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Consumer service indicator tumbles," Atlanta Journal-Constitution, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Customer Satisfaction Slumps, Time to Make Lemonade," Operations & Fulfillment Online Exclusive, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "E-Trade Slashes Fees Across The Board, Continuing Online Brokerage . . ." Investor's Business Daily, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Publix Is Tops with Customers: Airport Has New Distinction . . ." Lakeland (Fla.) Ledger, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Publix Tops University's Customer Satisfaction Index . . ." retail-merchandiser.com, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Satisfaction with E-Commerce Sites Dips," China Daily, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Wilmington companies enjoy business honors," Morning Star (Wilmington, North Carolina), February 16, 2005; story also appeared in Wilmington Star News, February 16, 2005 Claes Fornell/American Customer Satisfaction Index, "Consumers give MO-based Cuivre River Electric Cooperative . . ." St. Charles County Business Record (Missouri), February 17, 2005 Claes Fornell/American Customer Satisfaction Index, "Publix is Top Supermarket for Customer Satisfaction," Business Wire, February 17, 2005 Claes Fornell/American Customer Satisfaction Index, "EBay sellers riled at fees: Online auction site's vendors balk . . ." San Francisco Chronicle, February 18, 2005 Claes Fornell/American Customer Satisfaction Index, "Shortsighted Amazon blind to problems," Seattle Times, February 21, 2005 Claes Fornell/American Customer Satisfaction Index, "Shoppers are less satisfied with retail experience," The Gazette (Colorado Springs), February 23, 2005 Claes Fornell/American Customer Satisfaction Index Broadcast Media Mentions —February 2005]

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Office of Tax Policy Research: Please see the Business Economics & Public Policy section for all citations related to the Office of Tax Policy Research.

There are no citations for Operations and Management Science for February 2005.

Robert Kennedy, "Doing business close to the edge," The International Herald Tribune, February 5, 2005 Robert Kennedy, "Most Texans favor Social Security changes," San Angelo Standard-Times (Texas), February 27, 2005

There are no citations for the Tauber Manufacturing Institute for February 2005.

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Keith E. Alessi, "People on the Move," Furniture Today, February 14, 2005 Michael Davis, "Former First of Mich. exec leads National City Michigan push," Crain's Detroit Business, February 7, 2005 Timothy Faley, "Know When to Hold 'em, Know When to Fold 'em," New York Times, February 10, 2005 Tom Kinnear, "Handbag maker Coach prospers following split from Sara Lee," Chicago Tribune, February 18, 2005 Tom Kinnear, "Winning in fashion for Coach the spinoff . . ." Chicago Tribune, February 20, 2005 Tom Kinnear, "Projects link state, venture capitalists: Association lauds investment in business but worries about debt," Ann Arbor News, February 24, 2005 James D. Price, "Soar Technology, Inc. Names Price to Board of Directors," PR Newswire US, February 22, 2005 "Briefing: Samuel Zell gives $4M to UM," Crain's Detroit Business, February 21, 2005 "Briefing: Zell gives $4 million to institute at U-M," Ann Arbor News, February 15, 2005 " 'U' institute receives $4 million donation," Michigan Daily, February 17, 2005 "University of Michigan gets $4 million gift from graduate," Associated Press, February 14, 2005 "Venture Capitalism: Students get reality check on business entrepreneurs' funding processes," The Herald-Sun (North Carolina), February 6, 2005 "Zell-Lurie Institute awards student grant," Ann Arbor News, February 18, 2005 [Zell Lurie Institute Broadcast Media Mentions—February 2005]

Robert Dolan, "UM regents OK $145M plan for biz school," Crain's Detroit Business, February 17, 2005 Robert Dolan, "News in a Minute," Detroit Free Press, February 18, 2005 Robert Dolan, "U-M regents grant approval of business school expansion . . ." Ann Arbor News, February 18, 2005 Robert Dolan, Cynthia Shaw, "B-School facelift to cost $145m," Michigan Daily, February 18, 2005 Marshall Goldsmith, "Business Coaching Conference Set for April 4-5 in Newport Beach," Yearbook of Experts (R) News Release Wire, February 18, 2005 Sunil Thakur, "Stations enrich immigrant experience, attract international audience," Detroit Free Press, February 7, 2005 Janet Weiss, "U-M looks at tenure process: Professors' risk-taking among reasons for review," Ann Arbor News, February 7, 2005 Joseph White, "New UI president brings record of leadership, collaboration," Associated Press, February 5, 2005 "Dramatic 2002 CFM completers ranking changes," Strategic Finance, January 1, 2005 "In Brief—National News," Business Day, February 1, 2005 "Beginning a New Chapter," Financial Express, February 5, 2005 "Globalization hits home, for better and for worse," Ann Arbor News, February 20, 2005 "Briefing: UM regents OK $145M plan for business school," Crain's Detroit Business, February 21, 2005 "Masters of Frustration," Computerworld, February 21, 2005 "B-Schools' Tale," The Times of India, February 22, 2005 "The 2004 Slate 60: Pledges [Stephen Ross]," Slate Magazine, February 28, 2005 [General Broadcast Media Mentions—February 2005]

Our thanks to the faculty for their contributions!

Please submit additional articles or comments to OfficeofCommunications@bus.umich.edu.
You can also find the most up-to-date business school news available by visiting the News Room at www.bus.umich.edu/NewsRoom/.

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