iMpact Web Portal

Douglas Skinner, "Briefing: Study shows rise in amount of dividends," Ann Arbor News, December 13, 2003

Scott Masten, "Higher home heating bills ahead: Jump in natural gas prices . . ." Ann Arbor News, December 10, 2003
Joel Slemrod, "Economic View: As Stimulus, Tax Cuts May Soon Go Awry," New York Times, November 30, 2003

Ken Lieberthal, "Bush to Host Chinese Premier for White House Talks," Cox News Service, December 4, 2003
Ken Lieberthal, "Tough Talk, Brisk Trade: Interdependency makes it difficult for U.S. and China to carry out threats," Los Angeles Times, December 6, 2003
Ken Lieberthal, "Chinese leader plans visit with Bush: North Korea, Taiwan, trade sure to dominate meeting agenda," Austin American-Statesman, December 7, 2003; story also appeared in the Dayton Daily News, December 7, 2003, and the Atlanta Journal-Constitution, December 7, 2003
Ken Lieberthal, "Bush scolds Taiwan's leaders for threatening to declare independence from China," CBS Evening News, December 9, 2003
Ken Lieberthal, "President Bush clarifies America's position toward Taiwan," National Public Radio/All Things Considered, December 9, 2003
Ken Lieberthal, "The World: Talks Yield a U.S. Warning to Taiwan and Pledge by China to Ease Trade Gap," Los Angeles Times, December 10, 2003
Ken Lieberthal, "Improving relations between the United States and China," CBS News Transcripts/The Osgood File, December 10, 2003
Ken Lieberthal, "US, China find a new middle way," Christian Science Monitor, December 11, 2003
Ken Lieberthal, "Bush Stance Shows Chen's Missteps: Scholar," China Post, December 11, 2003
Ken Lieberthal, "US foreign policy challenge in 2004," National Public Radio/Talk of the Nation, December 29, 2003
C.K. Prahalad, "India's turn: Why the subcontinent's tech industry added 130,000 jobs when North America was reeling," Ottawa Citizen, December 11, 2003
C.K. Prahalad, Venkat Ramaswamy, "Editorial: December 2003: Here's an early taste of next month's CIO Insight research study," CIO Insight, December 1, 2003
C.K. Prahalad, Venkat Ramaswamy, "CRM Upending: CRM assumes companies know best what customers want," CIO Insight, December 1, 2003
C.K. Prahalad, Venkat Ramaswamy, "Case Study: Walt Disney World Resorts and CRM Strategy: A Better Mousetrap?" CIO Insight, December 1, 2003
C.K. Prahalad, Venkat Ramaswamy, "Walt Disney World Resorts and CRM Strategy: With sliding attendance rates . . ." eWeek.com, December 1, 2003
C.K. Prahalad, Karl Weick, "Who Are the Gurus' Gurus?" Harvard Business Review, December 2003

David Brophy, Tom Kinnear, "Briefing: SmartZone to hold 'boot camp'," Ann Arbor News, December 2, 2003
Dennis Capozza, "Pipeline," The American Banker, December 11, 2003
Lu Zheng, "Money: Managing Your Money: Outing the Other Scandal," The Sunday Oregonian, December 21, 2003

George Fulton, "Recovery brightens state's outlook," Detroit News, December 10, 2003
Donald Grimes, "Lost jobs over past three years translate into pain for workers," Associated Press, December 3, 2003
Donald Grimes, "Pursuit of manufacturing jobs proves ever-tougher endeavor," Detroit News, December 6, 2003; story also appeared in the Associated Press, December 3, 2003
Donald Grimes, "Quotes on manufacturing," Associated Press, December 6, 2003
Donald Grimes, "Jobs depart, but pain remains: Michigan not only losing industries but its quality of life," Ann Arbor News, December 15, 2003
Donald Grimes, "Oakland unfazed by jobs migration: As Detroit sees gains, its neighbor still thrives," Detroit Free Press, December 18, 2003
Larry Root, "Ohio Art Co. Won't Discuss Reports of 'Etch-A-Sketch' Worker Abuse in China," Toledo Blade, December 9, 2003

Lynda Oswald, "Leach lawsuit documents his final days at Ford: Former Ford of Europe boss says he didn't resign from job," Automotive News Europe, December 1, 2003
Cindy Schipani, "Kerkorian – DaimlerChrysler," Marketplace Moring Report/Michigan Radio, November 28, 2003

Rajeev Batra, "Small Business: A Shave Worthy of a King And Closer Than Britain," New York Times, December 25, 2003
Fred Feinberg, "Web tech helps build client data: Campbell-Ewald Digital develops questionnaire for Navy to test recruits," Detroit News, December 14, 2003
Tom Kinnear, David Brophy, "Briefing: SmartZone to hold 'boot camp'," Ann Arbor News, December 2, 2003
Aradhna Krishna, "End of year sees some area business closings: Deli, shoe store among many leaving the retail scene," Ann Arbor News, December 17, 2003
Venkat Ramaswamy, C.K. Prahalad, "Editorial: December 2003: Here's an early taste of next month's CIO Insight research study," CIO Insight, December 1, 2003
Venkat Ramaswamy, C.K. Prahalad, "CRM Upending: CRM assumes companies know best what customers want," CIO Insight, December 1, 2003
Venkat Ramaswamy, C.K. Prahalad, "Case Study: Walt Disney World Resorts and CRM Strategy: A Better Mousetrap?" CIO Insight, December 1, 2003
Venkat Ramaswamy, C.K. Prahalad, "Walt Disney World Resorts and CRM Strategy: With sliding attendance rates . . ." eWeek.com, December 1, 2003
Venkat Ramaswamy, C.K. Prahalad, "Customer, Partner, Or Both?" InformationWeek, December 8, 2003
Claes Fornell/American Customer Satisfaction Index, "Customer satisfaction scores hold steady," Quality Progress, October, 2003
Claes Fornell/American Customer Satisfaction Index, "Amazon.com at the crossroads:
the e-retailer's massive reach . . ." Chain Store Age, November 1, 2003
Claes Fornell/American Customer Satisfaction Index, "Why satisfaction doesn't match spending growth," thewisemarketer.com, December 1, 2003
Claes Fornell/American Customer Satisfaction Index, "Your Call Is Unimportant to Us," The Sunday Oregonian, December 7, 2003
Claes Fornell/American Customer Satisfaction Index, "BellSouth Ranks Highest in Yankee Group Survey of Customer Satisfaction . . ." Pressi.com, December 9, 2003
Claes Fornell/American Customer Satisfaction Index, "Measuring Public Satisfaction With Government Agencies . . ." Washington Post, December 15, 2003
Claes Fornell/American Customer Satisfaction Index, "Federal Agencies: Survey Rates Customer Satisfaction," American Health Line, December 15, 2003
Claes Fornell/American Customer Satisfaction Index, "Medical library, student aid sites score high in e-gov user satisfaction," Newsbytes, December 15, 2003
Claes Fornell/American Customer Satisfaction Index, "Secretary John Snow Congratulates the U.S. Mint . . ." FDCH Federal Department and Agency Documents, December 18, 2003

Wayne Baker, "Measuring Modernity: The U.S. is not number one," Scientific American, December 2003
Jane Dutton, "Corporate compassion may soften worker attitudes," Workers' Compensation Monitor, December 24, 2003
Noel Tichy, "Army generals share outlook of nonprofits," Detroit Free Press, December 11, 2003
James Walsh, "Social Issues and Management: Our Lost Cause Found," Journal of Management, December 2003
Karl Weick, "Leading Edge: Dare to Doubt . . ." CIO Insight, December 1, 2003
Karl Weick, C.K. Prahalad, "Who Are the Gurus' Gurus?" Harvard Business Review, December 2003

Anna Meyendorff, "Protecting whose steel? Rouge goes red," International Herald Tribune, November 13, 2003
Anna Meyendorff, "U.S. Steel loses Rouge auction," Associated Press, December 21, 2003
Anna Meyendorff, "Rouge favors Russian firm's bid: Dearborn steelmaker urges bankruptcy judge to approve Severstal's $286 million offer," Detroit News, December 22, 2003
"Madeline Albright," Christian Science Monitor, December 8, 2003

Keith Alessi, "Company Focus: 6 rules for buying back-from-the dead stocks," moneycentral.msn.com, October 22, 2003
Theresa Welbourne, "HR Department Management News," Human Resource Department Management Report, December 2003
"Tech scene," Detroit Free Press, December 29, 2003

Kris Nebel, "The business case for diversity: 65 leading American businesses file an amici curiae brief in the University of Michigan diversity case . . ." The Black Collegian, October 1, 2003
"Investing Locally," Philadelphia Inquirer, December 9, 2003