Business School Faculty in the News - December 2005/January 2006

Below are selected citations of news stories organized by academic department or area, compiled by the Office of Communications. Please submit additional articles or comments to OfficeofCommunications@bus.umich.edu.

Click here for past citations.

Joel Slemrod, “Why Give Capital a Break? Economists generally agree that taxes on investment, not labor, should be lower . . .” BusinessWeek, December 26, 2005


M. S. Krishnan, Claes Fornell/American Customer Satisfaction Index, “Customer Satisfaction and Stock Prices: High Returns, Low Risk,” Journal of Marketing, Winter 2006
M. S. Krishnan, Claes Fornell/American Customer Satisfaction Index, “Satisfied customers: high returns, low risk,” Marketing News, January 15, 2006


“Briefing: U-M gets $844,000 in grant from Alcoa,” Ann Arbor News, December 7, 2005


Wayne Brockbank, “To Integrate Talent and Turn M&AS into Competitive Advantage . . .” Business Line, January 27, 2006
David Ulrich, “Teva’s Makov: We’re already looking at 2020,” Israel’s Business Arena, December 4, 2005
David Ulrich, “Rewriting the Social Contract: A New Game at the Office: Many Young Workers Accept Fewer Guarantees,” New York Times, December 5, 2005
David Ulrich, “The Struggle to Measure Performance: Rigid rankings hinder the teamwork and risk-taking necessary for innovation,” BusinessWeek, January 9, 2006
David Ulrich, “Brown marks a retreat in global skills war,” Employee Benefits, January 12, 2006
David Ulrich, Wayne Brockbank, “Book outlines strategies to add value to your institution,” HR On Campus, January 1, 2006
David Ulrich, “When Filling Top Jobs Inside Makes Sense—And When It Doesn’t,” Wall Street Journal, January 16, 2006
David Ulrich, Wayne Brockbank, “The first expert a firm should hire is a hiring expert,” National Post’s Financial Post & FP Investing, January 18, 2006
Theresa Welbourne, “The Stacking Work Syndrome” cioupdate.com, December 5, 2005
Theresa Welbourne, “Heads Up,” great lakes HR Now, December 14, 2005
Theresa Welbourne, “Study and Research Findings and Results,” Human Resources About.com, December 23, 2005
Theresa Welbourne, “When Women Lead,” www.blackmbamagazine.net, December 23,
2005
Theresa Welbourne, “Balancing act: Execs at smaller businesses have a hand . . .” Crain’s Detroit Business, January 30, 2006

David Brophy, “Buyout Giant Goes Shopping in California: Blackstone Group is focusing its substantial financial . . .” Los Angeles Times, January 8, 2006
David Brophy, “Borders buyout? A familiar tale: Ann Arbor bookseller mum on possible sale,” Ann Arbor News, January 18, 2006
Amiyatosh Purnanandam, “Local banks weigh hedging risks,” Las Vegas Business Press, December 12, 2005
H. Nejat Seyhun, “Investing Goes Back to Basics: You’ve discovered the joys of buying simpler things,” Newsweek, December 19, 2005
Clemens Sialm, “Dividend tax delusions,” Washington Times, December 25, 2005
Clemens Sialm, Lu Zheng, “A Fund vs. Its Former Self,” New York Times, January 8, 2006; story also appeared in the International Herald Tribune, January 8, 2006
Kathy Yuan, Lu Zheng, “Are investors moonstruck? Lunar phases and stock returns,” Journal of Empirical Finance, January 2006

George Fulton, “General Misery: 30,000 Jobs To Vanish: Worried Employees Blame Top Decision-Makers,” Detroit Free Press, November 22, 2005
George Fulton, “Wayne Co.’s New Deficit: $56 Million,” Detroit Free Press, November 30, 2005
George Fulton, “State revenue picture grows rosier, but uncertainties lie ahead,” Associated Press, December 2, 2005
George Fulton, “ Michigan outlook: A smaller, poorer economy?” Grand Rapids Business Journal, December 5, 2005
George Fulton, “Tepid economic forecasts call for bold policy moves,” Detroit News, December 6, 2005
George Fulton, “State economy expected to absorb more blows in 2006,” Associated Press, December 14, 2005
George Fulton, “Jobless Rate 6.6% in State, 5% in U.S.,” Detroit Free Press, December 15, 2005
George Fulton, “ Michigan jobless rate jumps to 6.6%,” Detroit News, December 15, 2005
George Fulton, “Economy: Blah To Depressing,” Grand Rapids Business Journal, December 19, 2005
George Fulton, “Economy to brighten in ’07, Granholm says: With constructions jobs, tax breaks, state will again be a ‘powerhouse’ . . .” Detroit News, December 23, 2005
George Fulton, “Metro firms plan to boost pay: According to survey, majority of employers want to sweet salaries . . .” Detroit News, December 30, 2005
George Fulton, “Economists say Michigan is in for lengthy recovery,” Associated Press, January 13, 2006
George Fulton, “Some indicators of Michigan’s economic troubles,” Associated Press, January 13, 2006
George Fulton, “ Michigan’s unemployment rate for December was 6.7 percent,” Associated Press, January 18, 2006
George Fulton, “Jobless blues won’t fade: Michigan finishes up 2005 with 6.8 percent
rate . . .” Detroit News, January 19, 2006
George Fulton, “ Michigan Jobless Rate Climbs: State Loses 24,000 Jobs in All of 2005,” Detroit Free Press, January 19, 2006
George Fulton, “Jobs Bickering Shows You Can’t Trust Statistics: Groups Find Numbers That Back Claims,” Detroit Free Press, January 27, 2006
George Fulton, “Stagnant Detroit eyes Super Bowl as economic tonic: While welcoming the infusion of game-weekend spending . . .” Washington Times, January 29, 2006
George Fulton, Claes Fornell/American Customer Satisfaction Index, “Economic funk won’t end in ’06: As nation’s outlook improves . . .” Detroit News, December 4, 2005
Donald Grimes, “Looking to Toyota For a Helping Hand: Michigan’s Job No. 1: Recovery,” New York Times, December 27, 2005
Donald Grimes, “Media Broadcast Hit,” WWJ 950 (CBS) Detroit, December 28, 2005
Donald Grimes, “In Michigan, a future where cars count less,” Christian Science Monitor, January 20, 2006
“Many Michigan Businesses Not Ready for Emergencies; Pre-Katrina Survey Shows Almost a Third of State’s Companies Have No Business-Continuity Plan,” Business Wire, December 20, 2005

Wayne Baker, “Books Illustrate Growing Religious Sophistication Choose From Novels, History, Philosophy,” Detroit Free Press, December 7, 2005
Gerald Meyers, “UAW rebels gain clout in Delphi fight,” Automotive News, December 12, 2005
Gerald Meyers, “Media Broadcast Hits (The Frank Beckman Show),” WJR 760 (ABC) Detroit, December 21, 2005
Gerald Meyers, “Kerkorian unloads 12 million shares of GM, lowers his stake to 7.8%,” The Gazette ( Montreal), December 22, 2005; story also appeared in the Bloomberg News
Gerald Meyers, “What’s Good For America Is Good For GM, And Vice Versa,” Brandweek, January 9, 2006

Andrew Gershoff, “Ford Ad Draws Criticism Even Before It Is Shown,” New York Times, January 25, 2006; story also appeared in the Detroit Free Press, January 25, 2006
Andrew Gershoff, “Think your friends know you? Think again,” United Press International, January 30, 2006
Andrew Gershoff, “Think your friends know you? Think again,” United Press International, January 30, 2006
Andrew Gershoff, “We don’t know our friends as well as we think!” Hindustan Times, January 31, 2006
Tom Kinnear, “Review slate of nominees for election to 2006–07 AMA Board,” Marketing News, January 15, 2006
Norbert Schwarz, Carolyn Yoon, “To the Moon,” Richmond Times Dispatch, December 8, 2005
David Wooten, “Prof: Cosby’s wrong: Lower-class blacks aren’t to blame for their economic blight, UPenn prof says,” Michigan Daily, January 17, 2006
Claes Fornell/American Customer Satisfaction Index, “Can’t Get No . . . Hey, Hey, Hey,” Qualified Remodeler, November 2005
Claes Fornell/American Customer Satisfaction Index, “Retail-Focused Wachovia Exits Corporate Trust,” American Banker, November 30, 2005
Claes Fornell/American Customer Satisfaction Index, “Delivering a Dream,” Credit Union Management, December 2005
Claes Fornell/American Customer Satisfaction Index, “Thompson: ‘You’ve Got to Be Open to Doing Things Differently’,” American Banker, December 1, 2005
Claes Fornell/American Customer Satisfaction Index, “ Holiday horrors hurt retail’s bottomline,” CNNMoney.com, December 2, 2005
Claes Fornell/American Customer Satisfaction Index, “Wachovia Corporation at Goldman Sachs Financial Services CEO Conference 2005 – Final,” FD (Fair Disclosure) Wire, December 5, 2005
Claes Fornell/American Customer Satisfaction Index, “Know Thy Customer,” Baseline, December 6, 2005
Claes Fornell/American Customer Satisfaction Index, “Add-on Warranties Really Add Up,” Toronto Sun, December 10, 2005
Claes Fornell/American Customer Satisfaction Index, “Watch for Those X-Mas Extras,” The Lloydminster Meridian Booster ( Alberta, Canada), December 14, 2005
Claes Fornell/American Customer Satisfaction Index, “E-Government,” Technology Daily, December 15, 2005
Claes Fornell/American Customer Satisfaction Index, “Fat leathernecks . . . new pennies . . . and more,” Scripps Howard News Service, December 16, 2005
Claes Fornell/American Customer Satisfaction Index, “Survey credits E-gov initiatives with increasing satisfaction with federal Web site,” Newsbytes, December 16, 2005
Claes Fornell/American Customer Satisfaction Index, “Report: Satisfaction with U.S. government sites inches upward,” Computerworld, December 19, 2005
Claes Fornell/American Customer Satisfaction Index, “Can you hear me now? Customer studies give an earful to wireless carriers . . .” San Diego Union-Tribune, December 25, 2005; story also appeared in Copley News Service, January 6, 2006
Claes Fornell/American Customer Satisfaction Index, “The Business Traveler Braces,” New York Times, December 27, 2005
Claes Fornell/American Customer Satisfaction Index, “What are the goals for your bank in 2006?” Texas Banking, January 2006
Claes Fornell/American Customer Satisfaction Index, “Study: Better customer satisfaction means better share prices,” Crain’s Detroit, January 3, 2006
Claes Fornell/American Customer Satisfaction Index, “Personal Finance Daily—Jan. 3,” MarketWatch, January 3, 2006
Claes Fornell/American Customer Satisfaction Index, “Shoe Wars: NBA Stars Battle To Be Sneaker King . . .” Wall Street Journal, January 3, 2006
Claes Fornell/American Customer Satisfaction Index, “Hold, Please: Customers Clamoring for More Than ‘Lip Service’,” Winston-Salem Journal, January 8, 2006
Claes Fornell/American Customer Satisfaction Index, “The Helpful Index,” BusinessWeek, January 9, 2006
Claes Fornell/American Customer Satisfaction Index, “ U.S. Mint Earns High Scores in Customer Satisfaction,” US Fed News, January 9, 2006
Claes Fornell/American Customer Satisfaction Index, “Hedge Fund Follows Satisfied Customers,” HedgeWorld Daily News, January 10, 2006
Claes Fornell/American Customer Satisfaction Index, “Media Broadcast Hit,” WWJ 950 (CBS) Detroit, January 11, 2006
Claes Fornell/American Customer Satisfaction Index, “Have a nice day, jerk,” Times of London, January 11, 2006
Claes Fornell/American Customer Satisfaction Index, “Qwest Communications at Citigroup 16 th Annual Global Entertainment . . .” FD (Fair Disclosure) Wire, January 11, 2006
Claes Fornell/American Customer Satisfaction Index, “Joining Trend, Wachovia To Tier Overdraft Charges,” American Banker, January 17, 2006
Claes Fornell/American Customer Satisfaction Index, “When Fliers Benefit From Airline Bankruptcy,” New York Times, January 17, 2006
Claes Fornell/American Customer Satisfaction Index, “Love at first site,” Newsbytes, January 18, 2006
Claes Fornell/American Customer Satisfaction Index, “Veterans’ Health Care Outscores Private Sector – Again,” US Fed News, January 18, 2006
Claes Fornell/American Customer Satisfaction Index, “VA Care Is Rated Superior to That in Private Hospitals,” Washington Post, January 20, 2006
Claes Fornell/American Customer Satisfaction Index, “Event Brief of Q4 2005 Netflix Earnings Conference Call – Final,” FD (Fair Disclosure) Wire, January 24, 2006
Claes Fornell/American Customer Satisfaction Index, “Would You Recommend Us? That simple query to customers is shaking up planning and executive pay,” BusinessWeek, January 30, 2006
Claes Fornell/American Customer Satisfaction Index, George Fulton, “Economic funk won’t end in ’06: As nation’s outlook improves . . .” Detroit News, December 4, 2005
Claes Fornell/American Customer Satisfaction Index, MS Krishnan, “Customer Satisfaction and Stock Prices: High Returns, Low Risk,” Journal of Marketing, Winter 2006
Claes Fornell/American Customer Satisfaction Index, MS Krishnan, “Satisfied customers: high returns, low risk,” Marketing News, January 15, 2006

Robert Kennedy, “Tiny Michigan firms offer outsourcing: Following lead of big companies, outsourcers link local businesses to cheap overseas labor,” Detroit News, December 6, 2005
Ken Lieberthal, “Chinese spill prompts promises of better public safety, but not less secrecy,” Associated Press, December 4, 2005
Ken Lieberthal, “ Taiwan, China Seem on Path of Interim Agreement: U.S. Academic,” Central News Agency – Taiwan, December 6, 2005
Ken Lieberthal, “Kenneth Lieberthal discusses fight for land fueling Chinese protests,” National Public Radio/All Things Considered, December 13, 2005
C. K. Prahalad, “Porter thinks his way to the top,” Times of London, December 1, 2005
C. K. Prahalad, “Use Our Own Resources in Innovation Prahalad,” Financial Express, December 14, 2005
C. K. Prahalad, “ India should not benchmark itself on other countries standards,” Hindustan Times, December 15, 2005
C. K. Prahalad, “Best in Class,” Time, December 19, 2005
C. K. Prahalad, “Meet India’s top business gurus,” Rediff.com, December 22, 2005
C. K. Prahalad, “Features,” Times of London, January 12, 2006
C. K. Prahalad, “ICT and Telecom,” Africa News, January 20, 2006
C. K. Prahalad, “Business Prophet: How strategy guru C.K. Prahalad is changing the way CEOs think,” BusinessWeek, January 23, 2006

Robert Kennedy, “Tiny Michigan firms offer outsourcing: Following lead of big companies, outsourcers link local businesses to cheap overseas labor,” Detroit News, December 6, 2005
“Biographies for Volume 25, No. 1,” Journal of Accounting and Public Policy, January 2006–February 2006

Timothy Faley, “Recommended Reading,” Wall Street Journal, January 30, 2006
Tom Kinnear, “Review slate of nominees for election to 2006–07 AMA Board,” Marketing News, January 15, 2006
“Briefing: U-M sets symposium on growth capital,” Ann Arbor News, January 30, 2006

Edward Adams, “Electronic sign maker will close this month, 50 Gyricon employees to be laid off,” Ann Arbor News, December 15, 2005
Kenneth Burnley, “Broadcast Hits,” WDIV-TV CH 4 (NBC) Detroit, December 4, 2005
Kenneth Burnley, “Former Detroit schools CEO heads to U-M: Burnley will develop education program for administrators . . .” Detroit News, December 4, 2005
Robert Dolan, “You rage against the machine, I’ll get a new engine,” Michigan Daily, December 8, 2005
Robert Dolan, “Who gets most pay at U-M? Most raises between 2.8% and 3.7%; competitive pay is essential, president says,” Ann Arbor News, December 20, 2005
David VanAmburg, “Remembering the Unexpected Gift of Good Service,” New York Times, December 20, 2005
David Wooten, “Prof: Cosby’s wrong: Lower-class blacks aren’t to blame for their economic blight, UPenn prof says,” Michigan Daily, January 17, 2006
“Innovators in Leadership Development,” Leadership Excellence, December 2005
“Rankings don’t equal research,” South China Morning Post, December 10, 2005
“Extreme Environmental Makeover: Maize and blue and green,” Detroit Free Press, December 12, 2005
“M.B.A.’s With Three Bottom Lines: People, Planet and Profit,” New York Times, January 8, 2006
“China’s B-School Boom: Meet the new managerial class in the making,” BusinessWeek, January 9, 2006
“NY billionaire controlled Sago Mine since 2001,” Charleston Gazette, January 10, 2006
“King Day speakers urge action: Talks at U-M, EMU reflect on legacy,” Ann Arbor News, January 17, 2006
“Bryant, small-business center part ways,” Providence Journal, January 19, 2006
“Will the flow remain steady? With $5b in projects in the pipeline, the present looks good,” Crain’s Detroit Business, January 23, 2006
“Media Broadcast Hit,” CNBC/Power Lunch, January 27, 2006