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Who to Call for Assistance

 

 

 

Find this information under ITBasics on the DiscoverIT page in My iMpact.

 

 

 General Information

Faculty/Staff Technical Support

 
Helpdesk: 734.615.3000 Menu 3 
helpdesk@bus.umich.edu
Helpdesk Manager, Diana Scheer: 734.936.0060
 
For HelpDesk hours and other information please see our
Helpdesk page
.
 
 
ITCS Campus Support Desk
 

ITCS provides account, uniqname, and student e-mail assistance.

734.764.HELP
online.consulting@umich.edu
 

Software Training & Assistance
 
Anjal Smidt: 734.647.7424
 
Uniqname/Network Accounts
 
Stacy Wade: 734.763.0462
   
Lab/Classroom Assistance
 
Emergencies: HelpDesk 734.615.3000 Menu 1
Assistance: ClassroomSupport@bus.umich.edu
Lab & Classroom Support Manager: Chris Visel: 734.615.9011
Scheduling: Facilities: 734.764.1364
Tozzi Finance Center Manager:  Kai Petainen 734.763.5183
Distance Learning Center:  vc-info@umich.edu
 
Software Support Services
 
Call 734.615.3000 Menu 2
Email RossSoftHelp@bus.umich.edu
 
Student Laptop Support
 
Laptop Support Manager: Dan Green: 734.647.6731
Email RossLaptopHelp@umich.edu
 
Facilities Office
 
734.764.1364
facilities@bus.umich.edu
 
Intellectual Properties
 
Corey Seeman 734.764.9969
 
Library Database Instruction
 
Sally Ziph: 734.764.5532
 
CTools
 
kbalcurric@bus.umich.edu
Debbie Gurkin: 734.647.0923
ctools-support@umich.edu
 
Research Computing
 
Paul Michaud: 734.763.5677
 
M-Pathways
 
734.936.7000
mpathwayshelpdesk@umich.edu
 

 Ordering Information

Computer Equipment & Software
Diana Scheer: 734.936.0060
 
 
Computing Supplies
Toner, paper, disks, etc.
Christy King: 734.763-0462
computingsupplies@umich.edu
 
 
 Planning Information

Chief Technology Officer and Director, Computing Services
Ed Adams: 734.763.6614
 
 
Network Administration
Helpdesk: 734.615.3000 Menu 3 
 
 
Computing Deployment & Desktop Planning
Diana Scheer: 734.936.0060
 
 
Software Training & Assistance
Anjal Smidt: 734.647.7424
 
 
Web Development & Administrative Information Systems
Brian Greminger: 734.647.7274
 
 
Lab/Classroom Software
Chris Visel: 734.615.9011
 
 
Research Computing
Paul Michaud: 734.763-5677