iMpact Web Portal

Patricia Dechow, Catherine Shakespeare, “Inside the Model Maze: A Reliable Process for Managing Model Risk . . .” Mortgage Banking, May 1, 2007
Ilia Dichev, “Nic Andrew,” The Star (South Africa), July 26, 2007
Michelle Hanlon, “Stock Option Swings,” Forbes, June 4, 2007

Thomas Lyon, “Green Ideas Take Root in Business,” Detroit Free Press, August 5, 2007
Thomas Lyon, “It’s Not Easy Being Green,” Indianapolis Business Journal, August 6, 2007
Joel Slemrod, “Ticket Tax Fighters Enlist Fans’ Help,” Detroit News, July 9, 2007
Joel Slemrod, “Farewell, Comma, He Said,” Washington Post, July 18, 2007; story also appeared in Newsweek, July 23, 2007 and the Charleston Daily Mail, July 24, 2007
Martin Zimmerman, “Mileage Hikes May Fail without Emissions Cap,” Detroit News, June 21, 2007
Martin Zimmerman, “Big 3’s Big Deal: Health Care,” Ann Arbor News, July 10, 2007


OFFICE OF TAX POLICY RESEARCH
Joel Slemrod, “Ticket Tax Fighters Enlist Fans’ Help,” Detroit News, July 9, 2007
Joel Slemrod, “Farewell, Comma, He Said,” Washington Post, July 18, 2007; story also appeared in Newsweek, July 23, 2007 and the Charleston Daily Mail, July 24, 2007

Andrew Hoffman, “Hands-On Classes Draw Students to MBA Programs,” Crain’s Detroit Business, June 4, 2007
Andrew Hoffman, “Science + Business = Sustainability,” Arizona Republic, July 28, 2007
Andrew Horning, “Greening of the MBAs,” Metrotimes.com, July 23, 2007

Jeff DeGraff, “Innovation Experts,” Human Resource Executive Online, June 16, 2007
Jeff DeGraff, “Innovation Mavens,” Human Resource Executive Online, June 16, 2007
Neil Sendelbach, “International Firm Concludes Leadership and Management Program,” Dominican Today (Santo Domingo, Dominican Republic), July 9, 2007
David Ulrich, “HRF News Briefs (June 2007),” HRfocus, June 2007
David Ulrich, “Developing Your Organization’s Brand As a Talent Developer,” Human Resource Planning, June 1, 2007
David Ulrich, “HR and Business Education: Building Value for Competitive Advantage,” HRMagazine, June 1, 2007
David Ulrich, “HR Departments and the Bottom Line,” Management Issues, June 1, 2007
David Ulrich, “Latest Competency Study Defines New HR Roles,” HRMagazine, June 1, 2007
David Ulrich, “New Competencies for HR: Researchers Have Updated the Portfolio of Competencies for High-Performing HR Professionals,” HRMagazine, June 1, 2007
David Ulrich, “Executive Briefing,” Investor’s Business Daily, June 4, 2007
David Ulrich, “HR ‘Hate’ Endures: A New Deloitte/Economist Survey of Corporate Leaders . . .” Workforce Management, June 11, 2007
David Ulrich, “Has HR Finally Arrived? Not Quite, Author and Consultant Dave Ulrich Says,” Workforce Management, June 25, 2007
David Ulrich, “Building a Leadership Brand,” Harvard Business Review, July 2007
David Ulrich, “NZIM: From Research to Management Models,” NZ Management Magazine, July 2007
David Ulrich, “Dave Ulrich Awarded Honorary Doctorate,” WebWire (Press Release), July 26, 2007
David Ulrich, “New Tools Based on the 2007 Round of Human Resource Competency Study Released,” WebWire (Press Release), July 26, 2007
David Ulrich, “Sharpening Your Skills: 2007 Human Resource Competency Study Outlines Must-Have Capabilities . . .” Employee Benefit News, August 1, 2007
David Ulrich, “Chrysler to Employees: Don’t Jump!” 4 Drivers Only, August 8, 2007
David Ulrich, “Chrysler Fears Edgy Executives Will Bolt,” Detroit News, August 8, 2007
Theresa Welbourne, “Datatel Partners with eePulse to Provide Strategic Data and Dialogue-Driven Leadership Tools . . .” TMC Net, June 7, 2007

Sreedhar Bharath, “Credit Union Loss Huge,” Ann Arbor News, August 2, 2007
David Brophy, “Private Equity Offering Semi-Private Deals to Win Over Shareholders,” Associated Press, June 1, 2007
David Brophy, “Why Is This Man Smiling?” Automotive News, June 4, 2007
David Brophy, “Economic Climate to Attract Seed Money? Investment in Michigan to Grow, Experts Say,” Ann Arbor News, June 7, 2007
David Brophy, “Success Depends on Our Local Innovation,” Ann Arbor News, June 11, 2007
David Brophy, “IPOs Are So Passe, Private Markets Are Hot,” CNNMoney.com, June 14, 2007
David Brophy, “Big Changes Loom for New Chrysler,” Detroit News, August 2, 2007
David Brophy, “New Era Begins for Chrysler,” Detroit News, August 3, 2007
Dennis Capozza, “Investors Opt to Play Risk Curve with Mezzanine Loans,” National Real Estate Investor, June 1, 2007
E. Han Kim, Gerald Davis, “Business Ties and Proxy Voting by Mutual Funds,” Journal of Financial Economics, August 2007
Haitao Li, “Study: Select Young, Well Educated Managers Who Are Devoted to Their Jobs,” Infovest21 News, August 15, 2007
Haitao Li, “Better Educated, Greener Hedgies Are Best,” Institutional Investor.com, August 16, 2007
Paolo Pasquariello, “Markets: Keeping the Bears at Bay,” BusinessWeek, August 13, 2007
M.P. Narayanan, H. Nejat Seyhun, Cindy Schipani, “Managing the Risks Associated with Stock Options Backdating,” The CPA Journal, April 1, 2007
H. Nejat Seyhun, “Reporting of Execs’ Perks Now Required,” Ann Arbor News, June 10, 2007
H. Nejat Seyhun, “Stock Sell-Off Increases, but Insiders’ Outlook Still Bullish,” MarketWatch, June 12, 2007
H. Nejat Seyhun, “The Insiders Aren’t So Bearish, After All,” New York Times, August 12, 2007
H. Nejat Seyhun, “Why Regulators Don’t Go Bananas over Most Insider Trading,” Sunday Tribune (Ireland), August 12, 2007
H. Nejat Seyhun, “Corporate Insiders Are Bullish,” MarketWatch, August 31, 2007
Tyler Shumway, “South Africa: Street Dogs – Go Ahead, Make Hay While the Sun Shines,” Africa News, July 5, 2007
Clemens Sialm, “Mortgage Paydowns Have a Few Minuses,” Seattle Times, June 3, 2007
Clemens Sialm, “Concentrated Mutual Funds – Why You Should Consider Them,” Grow Your Funds, August 25, 2007

George Fulton, “We Are Part of Dwindling Economy,” Ann Arbor News, June 3, 2007
George Fulton, “76% Say Michigan on Wrong Track,” Detroit News, June 19, 2007
George Fulton, “Unions Try to Hang on As Open-Shop Laws Gain Ground,” USA Today, July 26, 2007
Donald Grimes, “Housing Market in Michigan,” The NewsHour with Jim Lehrer, June 19, 2007
Donald Grimes, “Heads of States Gathering Here: Governors May Learn Lesson from Great Lakes State at Conference,” Grand Rapids Press, July 15, 2007
Donald Grimes, “UAW Contract Talks May Alter How Sector Works,” USA Today, July 20, 2007
Donald Grimes, “5 Trends to Watch,” Crain’s Detroit Business, July 23, 2007
Donald Grimes, “Labor Talks May Tiptoe around Jobs Bank,” USA Today, July 24, 2007
Donald Grimes, “Iraqi Refugees Could Strain Economy,” Grand Rapids Press, July 25, 2007
Donald Grimes, “Some Worry Sluggish Michigan Economy Cannot Support Anticipated Surge of Iraqi Refugees,” Associated Press, July 25, 2007
Donald Grimes, “When the 40-Hour Workweek Isn’t,” Newhouse News Service, August 27, 2007
Roland Zullo, “UAW Sets Sights on Other Industries,” National Public Radio, July 18, 2007
Roland Zullo, “Labor Bosses Don’t Share Workers’ Pain,” Detroit News, August 14, 2007
Roland Zullo, “Unions Cut Pay and Staff to Help Members,” Detroit News, August 30, 2007

David Hess, “Zoo Chief Apologizes, Will Lose Month’s Pay,” Detroit News, July 3, 2007
Cindy Schipani, M.P. Narayanan, H. Nejat Seyhun, “Managing the Risks Associated with Stock Options Backdating,” The CPA Journal, April 1, 2007

Gerald Davis, E. Han Kim, “Business Ties and Proxy Voting by Mutual Funds,” Journal of Financial Economics, August 2007
Stephen Garcia, Norbert Schwarz, “So Long As It’s Repeated Often Enough,” Business Day, August 3, 2007
Andrew Hoffman, “Hands-On Classes Draw Students to MBA Programs,” Crain’s Detroit Business, June 4, 2007
Andrew Hoffman, “Science + Business = Sustainability,” Arizona Republic, July 28, 2007
Gerald Meyers, “WellPoint’s CEO Takes the Reins, Facing Challenges,” Wall Street Journal, June 6, 2007; story also appeared in the Associated Press, June 6, 2007
Gerald Meyers, “Gas-Smart Cars Could Hurt Sales,” National Public Radio, June 19, 2007
Gerald Meyers, “UAW Hints at Chrysler Help,” Detroit Free Press, June 18, 2007; story also appeared in the Sun-Sentinel (Ft. Lauderdale, FL), June 19, 2007
Gerald Meyers, “Media Broadcast Hit: Detroit Big 3 Contract,” Bloomberg, June 22, 2007
Gerald Meyers, “Media Broadcast Hits: UAW Contract Negotiation,” WWJ-AM 950 (CBS), June 29, 2007
Gerald Meyers, “Feb. 20, 2007: UAW Talks Won’t Turn on Jobs Bank,” Detroit Free Press, July 2, 2007
Gerald Meyers, “Glaxo’s Avandia Pill Faces FDA Warning, Doctor Revolt,” Bloomberg, July 19, 2007
Gerald Meyers, “Chrysler, UAW Get to Work: Cerberus’ Role Weighed As Sale Is Finalized,” Detroit Free Press, July 20, 2007
Gerald Meyers, “Bernhard to Become Chrysler Chairman,” Detroit News, July 27, 2007
Gerald Meyers, “Chrysler Takes Slow Lane En Route to Identity Change,” Mediapost.com, August 6, 2007
Gerald Meyers, “Controversial CEO,” Detroit News, August 6, 2007
Gerald Meyers, “Media Broadcast Hit: Nardelli Named Chairman and CEO of Chrysler,” WWJ-AM 950 (CBS), August 6, 2007
Gerald Meyers, “The New Fix-It Guy? Nardelli’s Bold Style Gets Results, Criticism,” Detroit Free Press, August 6, 2007
Gerald Meyers, “LaSorda Future in Doubt,” Detroit News, August, 7, 2007
Gerald Meyers, “Media Broadcast Hits: UAW Working with Nardelli,” WBBR-AM (NBC/ABC)/WWJ-AM 950 (CBS), August 7, 2007
Gerald Meyers, “Nardelli: Chrysler Must Hit Fast Lane,” Detroit News, August 7, 2007
Gerald Meyers, “Ford CEO Has Challenging First Year,” Forbes, August 22, 2007
Gerald Meyers, “Nardelli Leaps into Action at Chrysler,” Detroit Free Press, August 29, 2007
Richard Price, “Layoff Fears Part of ‘New Normal’,” Chicago Tribune, July 1, 2007
Richard Price, “Tough Climb to Reclaim Career,” Chicago Tribune, July 2, 2007
Robert Quinn, “Briefing: Deep Change,” Washington Post, August 5, 2007
Robert Quinn, “Diving into the Unknown to Find a Whole New You,” Washington Post, August 5, 2007
Robert Quinn, “Life Sometimes Calls for a Bold Change of Pace,” The State (Columbia, SC), August 7, 2007
Noel Tichy, “The Perception of Performance,” Forbes, June 21, 2007
Noel Tichy, “Broadcast Media Hit: Nardelli Appointed CEO of Chrysler,” CNBC, August 6, 2007
Noel Tichy, “Chrysler CEO Hard-Charging, ‘Hardheaded’,” Forbes, August 6, 2007; story also appeared in the Associated Press, August 6, 2007
Noel Tichy, “Meet Mr. Intensity: Nardelli Brings a No-Nonsense, Hard-Charging Attitude to His New Role . . .” Detroit Free Press, August 7, 2007
Noel Tichy, “New Chrysler CEO Has ‘Hard-Headed’ History,” Grand Rapids Press, August 7, 2007
Noel Tichy, “Taking the Wheel at Chrysler,” Detroit Free Press, August 7, 2007
Noel Tichy, “Cerberus Gives Nardelli Second Chance to Succeed,” Grand Rapids Press, August 8, 2007
Noel Tichy, Gerald Meyers, “Once Tainted, Now Handed Chrysler Keys,” New York Times, August 7, 2007
John Tropman, “Is ‘Director of Happiness’ Any Happier?” Ann Arbor News, August 26, 2007
Karl Weick, “The Top Ten Steps for Enforcing the No Asshole Rule,” Chicago Lawyer, August 2007
Center for Positive Organizational Scholarship, “Kindness Pays . . . Or Does It? Part 1 of 2,” Workforce Management, June 25, 2007
Center for Positive Organizational Scholarship, “Kindness Pays . . . Or Does It? Part 2 of 2,” Workforce Management, June 25, 2007
Center for Positive Organizational Scholarship, “You Can’t Go Home Again,” CNNMoney.com, August 4, 2007

Katherine Burson, “Shopper, Know Thyself,” themorningcall.com, July 15, 2007
Thomas Kinnear, “Prepare for Arrivals: AMA Welcomes Three New At-Large Board Members,” Marketing News TM, June 1, 2007
Thomas Kinnear, “Venture Capital Group Criticizes Bill,” Detroit Free Press, August 17, 2007
Christie Nordhielm, “Battle of the Brands,” The Courier Mail (Australia), June 12, 2007; story also appeared in NEWS.com.au, June 12, 2007
Christie Nordhielm, Christie Brown, “The New Buy-Tunes,” Detroit Free Press, June 18, 2007
Norbert Schwarz, “Ease of Past Experience Influences Choice,” Marketing News TM, August 15, 2007
Norbert Schwarz, Stephen Garcia, “So Long As It’s Repeated Often Enough,” Business Day, August 3, 2007

AMERICAN CUSTOMER SATISFACTION INDEX
Executive Director: Claes Fornell
“Satisfaction?” Quick Printing, June 2007
“The Rise of Business Intel 2.0,” Bank Technology News, June 2007
“A New Territory: Wal-Mart Stores Inc. Attracts a Broader Customer Base . . .” US Business Review, June 1, 2007
“Netflix, QVC, Amazon Best at Satisfying Online Shoppers,” Network World, June 1, 2007
“Netflix, QVC Lead Online Satisfaction,” Women’s Wear Daily, June 1, 2007
“Survey Reveals the Good, the Bad, the Crashey,” eWeek, June 1, 2007
“Airline CEO Pay Becomes Lightning Rod,” Chicago Daily Herald, June 3, 2007
“Question of Service,” Providence Journal, June 3, 2007
“Big Banks’ Push to Please Clients Seen Succeeding,” American Banker, June 4, 2007
“Netflix Tops Them All for Customers,” Video Business, June 4, 2007
“QVC, Netflix Top List of Customer E-Satisfiers,” Direct Online Exclusive, June 4, 2007
“Big Banks See Split Findings,” Charlotte Observer, June 5, 2007
“Customers Fed Up,” Houston Chronicle, June 5, 2007
“Discount Airlines Lead Pack in Ratings,” Atlanta Journal-Constitution, June 6, 2007
“Southern Co. Lauds Customer Service Ranking,” Atlanta Business Chronicle, June 7, 2007; story also appeared in the Birmingham Business Journal, June 7, 2007
“Southern Company Receives High Ranks in Customer Service,” Transmission & Distribution World Online Exclusive, June 7, 2007
“Survey Finds Service Communication Gap,” USA Today, June 7, 2007
“BOFA to Focus on Customer,” Charlotte Observer, June 10, 2007
“Comcast Boosts Customer Care,” Denver Post, June 11, 2007
“Qwest CEO Richard Notebaert Announces His Retirement,” Techweb, June 11, 2007
“Bank Call Centers Ranked High, but Sour Some Clients,” American Banker, June 12, 2007
“Catalog Retailers Are in Sync with Callers,” Destination CRM, June 12, 2007
“Chaos at the PC Call Center,” TheStreet.com, June 12, 2007
“Consumers Rate Call Center Service: Survey,” Promo Online Exclusive, June 14, 2007
“Wendy’s Tops Consumer Surveys,” Business World, June 15, 2007
“Wachovia to Open Offshore Call Center: Bank to Focus on Quality Service . . .” Charlotte Observer, June 16, 2007
“Cable Call Centers Leave Customers Cold,” Multichannel News, June 18, 2007
“E-Government,” Technology Daily, June 19, 2007
“Feds’ Web Sites Still Lag Private-Sector Sites,” GovExec.com, June 19, 2007
“NWA Lands at Bottom in Survey,” St. Paul Pioneer Press, June 19, 2007
“Computer Crash Sends United into Tailspin,” Chicago Tribune, June 20, 2007
“NWA Lands at Bottom in Survey,” St. Paul Pioneer Press, June 20, 2007
“Computer Failure Stacks up United,” Chicago Tribune, June 21, 2007
“Fed Sites Earn Slightly Higher Marks,” Government Computer News, June 21, 2007
“System Failure: Computer Crash Causes Massive Delays at O’Hare, Around World,” Chicago Tribune, June 21, 2007
“Hotels Really Do Listen to Their Guests,” Chicago Tribune, June 22, 2007
“United Has Merger Delusions,” TheStreet.com, June 27, 2007
“Wachovia’s Bright Ideas: Already Near the Top of the Heap, the Bank Is Launching New Initiatives . . .” Bank Investment Consultant, July 2007; story also appeared in Banking Wire, July 11, 2007
“Agency Sites Gain Favor with Users,” Government Computer News, July 2, 2007
“Technicalities,” Government Computer News, July 2, 2007
“Satisfaction Boosts Revenue,” The News & Observer (Raleigh, NC), July 4, 2007
“Sometimes, Good Customer Service Depends on Customer,” USA Today, July 6, 2007
“Dykstra: Wachovia Options a Solid Play,” TheStreet.com, July 11, 2007
“Cablevision Beats Verizon in Survey,” Newsday, July 12, 2007
“American Airlines Rolls Out Upgraded Business-Class Cabins,” Associated Press State & Local Wire, July 17, 2007
“VA Health Care Funding,” CQ Congressional Testimony, July 25, 2007
“Merchants Struggle to Define Customer Satisfaction . . .” Dallas Morning News, July 29, 2007
“Wachovia CEO Ken Thompson Flexes Muscle,” East Bay Business Times, July 30, 2007
“Consuming Interests,” Baltimore Sun, July 31, 2007
“Shoring Up Sagging Image at Home Depot,” Baltimore Sun, July 31, 2007
“Study Claims Telcos Can Overtake Cable,” Telephony Online Exclusive, July 31, 2007
“Survey Sez: Telco Bundles Better Than Cable Bundles,” Telecomweb News Break, July 31, 2007
“DestinationCRM Dashboard,” Customer Relationship Management, August 2007
“Catalog Retailers Are in Sync with Callers,” CRM Magazine, August 1, 2007
“CFI Group Study: Customer Satisfaction Gives Telecom Edge over Cable in Converged Marketplace,” Wireless News, August 1, 2007
“Survey: Telcos Could Win Customers,” Multichannel News, August 6, 2007
“Consumer Satisfaction of Apple, Google Falls,” San Jose Mercury News, August 13, 2007
“How to Stop Travel’s Sad Customer-Service Slide,” MSNBC, August 13, 2007; story also appeared in the Houston Chronicle, August 21, 2007
“The Book on Bob Nardelli: Driven, Demanding,” Automotive News, August 13, 2007
“U.S. Automakers Gain Ground in Satisfaction Survey,” Detroit Free Press, August 13, 2007
“2nd Quarter Saw Weak Spending by Consumers,” Ann Arbor News, August 14, 2007
“Americans Love Their Cars,” Grand Rapids Press, August 14, 2007
“Apple, Google Satisfaction Ratings Slip,” San Jose Mercury News, August 14, 2007
“Business News Briefs: Web Edition,” Detroit Free Press, August 14, 2007
“Buyers Rate GM, Ford High,” Detroit Free Press, August 14, 2007
“Car Buyers Very Satisfied, Survey Finds,” Richmond Times Dispatch, August 14, 2007
“Customer Satisfaction Goes Flat; Report Shows e-Business Numbers Slip,” Pittsburgh Post-Gazette, August 14, 2007
“GM, Ford Satisfy More Car Buyers,” Detroit News, August 14, 2007
“Google Falls, Yahoo Sails in Customers Satisfaction,” EWeek.com, August 14, 2007
“Is Apple’s Customer Satisfaction Slipping?” BusinessWeek, August 14, 1007
“Leading Computer Firms Losing Customer Support, Survey Shows,” Kansas City Star, August 14, 2007
“Overall Customer Satisfaction with Cars Bought in US Higher Than Ever,” CBS, August 14, 2007
“Satisfaction in Dell Slips after 2006 Rebound,” Austin American-Statesman, August 14, 2007
“Satisfaction Slides for Top Companies,” St. Petersburg Times, August 14, 2007
“Study: Honda Customer Satisfaction Slips,” Dayton Business Journal, August 14, 2007; story also appeared in Bizjournals.com, August 14, 2007
“Survey: Customers Displeased with Dell,” Austin Business Journal, August 14, 2007; story also appeared in Bizjournals.com, August 14, 2007
“Yahoo Beats out Google in Customer Satisfaction Survey,” Los Angeles Times, August 14, 2007
“Yahoo Edges Out Google in User Satisfaction Poll,” Investor’s Business Daily, August 14, 2007
“Yahoo! Rated Top Search Engine in Survey,” Detroit Free Press, August 14, 2007
“Yahoo’s Teenie Triumphs,” DealBreaker, August 14, 2007
“Yahoo Tops Google for First Time in Customer Satisfaction Index,” Kansas City Star, August 14, 2007
“Yahoo Tops Google in Satisfaction Survey . . .” Chicago Tribune, August 14, 2007
“Yahoo Tops Google on Survey, Ask.com Has Biggest Rise,” East Bay Business Times, August 14, 2007
“ACSI Shows Small Uptick in US Customer Satisfaction,” The Data Dump, August 15, 2007
“Apple, Google Slip in Satisfaction,” Monterey County Herald, August 15, 2007
“Car Satisfaction: Lexus Brand at Top of Pack,” Atlanta Journal-Constitution, August 15, 2007
“Dell Customer Service Rating Drops, Study Says,” Toronto Globe and Mail, August 15, 2007
“Dell Slips in Customer Approval,” San Antonio Express-News, August 15, 2007
“Domestic Brands Customer Satisfaction Scores Improve As Asian Brands Slip,” Global Insight, August 15, 2007
“Economy,” Washington Post, August 15, 2007
“Google This: Yahoo! Wins Survey,” New York Post, August 15, 2007
“Hot or Not: Toyota Motor,” The Star-Ledger (Newark, NJ), August 15, 2007
“Leading Computer Firms Losing Customer Support, Survey Shows,” Kansas City Star, August 15, 2007
“New U-M Study Finds Chink in Toyota’s Armor,” Edmunds.com/Inside Line, August 15, 2007
“Quality Gains Drive Big Three’s Recovery,” Detroit News, August 15, 2007
“Yahoo and Apple Top Customer Ratings,” vnunet.com, August 15, 2007
“Yahoo Beats Google in Customer Satisfaction Says Study,” The Alpha Marketer, August 15, 2007
“Yahoo Beats Google in New Customer Satisfaction Survey,” The Press Trust of India, August 15, 2007
“Yahoo over Google in Consumer Satisfaction,” hollywoodreporter.com, August 15, 2007
“Yahoo Takes Top Spot from Google in Customer Satisfaction Report,” Wall Street Journal, August 15, 2007
“Yahoo Wins in Google Fight,” Chicago Tribune, August 15, 2007
“Buick Racks up Industry Honors As It Widens Net,” MarketWatch, August 16, 2007
“Yahoo Tops Google in User Satisfaction Ranking,” TMCnet, August 16, 2007
“Is All Well with Dell?” CNNMoney.com, August 17, 2007
“Clocking Out/Celeb Fetish/Waning Popularity,” Edmonton Journal, August 17, 2007
“Satisfaction High in U.S. Market,” Seattle Post-Intelligencer, August 17, 2007
“From the Web,” Washington Post, August 19, 2007
“San Francisco’s Allures Can Cost Nothing but Your Heart,” Boston Globe, August 19, 2007
“Customer Satisfaction Index: Majaps Brands Up, PCs Down,” Twice, August 20, 2007
“Study: Yahoo Outranks Google in User Satisfaction,” Mediaweek, August 20, 2007
“Yahoo! Tops Google in Customer Survey,” Brandweek, August 20, 2007
“How to Fix Wal-Mart? Ask Its Managers,” BusinessWeek, August 22, 2007
“IAC/InterActive Hits the Bargain Bin,” TheStreet.com, August 22, 2007
“Dell Trying Out New Customer Service Tactics,” Austin American-Statesman, August 25, 2007
“GM, Ford Quality Up,” Christchurch Press (New Zealand), August 25, 2007
“Interview: A Conversation with Barbara Higgins of United Airlines,” Denver Post, August 26, 2007

Ravi Anupindi, “U-M Offers Master’s Program in SCM,” Industry Week, June 2007
Ravi Anupindi, “60 Seconds with . . .: Ravi Anupindi on the Goal of Michigan’s New Supply Chain Management Program,” Modern Materials Handling, June 1, 2007
Ravi Anupindi, “Michigan Launches Supply Chain Graduate Program,” Industrial Distribution, June 1, 2007

Gautam Ahuja, “66 Taking a Strategic View of HR,” Business Line, July 23, 2007
Aneel Karnani, “Despite the Hoopla, Microfinance Does Little to Cure Poverty, Argues Article in Stanford Social Innovation Review,” Business Wire, June 8, 2007
Aneel Karnani, “Article in SSIR Argues Microfinance Does Little to Cure Poverty,” PNN, June 15, 2007
Aneel Karnani, “Is Microfiance Really Effective in Alleviating Poverty?” Triple Pundit (San Francisco, CA), June 22, 2007
Aneel Karnani, “Not Another Cure-All Pill for Poverty,” AMERICAN.com, June 25, 2007
Aneel Karnani, “Report Casts Doubt on Giving Small Loans to Poor Entrepreneurs,” Inc.com, July 6, 2007
Aneel Karnani, “Microfinance: Boon or Bane?” Financial Times, July 27, 2007
Aneel Karnani, “BOP Theory Makes the Grade,” BusinessWeek, August 20, 2007
Aneel Karnani, “Real Beauty . . . If You’re White,” TheTyee.ca, August 30, 2007
Kenneth Lieberthal, “Chinese Air Pollution, Created by Coal Use, Hitting US,” CBS, June 6, 2007
Kenneth Lieberthal, “Media Broadcast Hits: Chinese Pollution Crisis,” CBS, June 6, 2007
Kenneth Lieberthal, “China’s Fast Growth Comes with Major Crisis of Pollution,” CBS, June 7, 2007
Kenneth Lieberthal, “Chinese Seek a U.S. Maker of Disk Drives,” New York Times, August 25, 2007
Kenneth Lieberthal, “China Replaces Finance Minister after Reports He Was Involved in Sex Scandal,” Associated Press, August 30, 2007
Linda Lim, “Can Money Ease Loss of Memories?” The Straits Times (Singapore), June 21, 2007
CK Prahalad, “An on-the-Ground Look at Asian Competition,” Inc., April 2007
CK Prahalad, “Big Firms Rush to Tap Vast Market of Poor Consumers,” Reuters, June 3, 2007
CK Prahalad, “Cleaning up,” New York Times, June 10, 2007
CK Prahalad, “Profit for the Poorest,” AMERICAN.com, June 13, 2007
CK Prahalad, “Outsourcing Is Now Targeting Core Jobs in West,” Bloomberg, June 14, 2007
CK Prahalad, “Viewpoint: Serving Underbanked: One Model Won’t Fit All,” American Banker, June 22, 2007
CK Prahalad, “A Closer Look at Business Education: Bottom of the Pyramid,” The Aspen Institute Business & Society Program, June 26, 2007
CK Prahalad, “Moving in to New Markets,” The Irish Times, July 9, 2007
CK Prahalad, “Global Ties,” Forbes Asia, July 23, 2007
CK Prahalad, “See the Poor As Entrepreneurs, Consumers,” Star Tribune (Minneapolis, MN), July 30, 2007
CK Prahalad, “NCR Corporation Announces Teradata Board Members and Interim CFO . . .” Business Wire, July 31, 2007
CK Prahalad, “NCR Names Board for Teradata Corp. Growth in Asia,” ATM and Debit News, August 2, 2007
CK Prahalad, “Environmental Technologies and the Bottom of the Pyramid,” Environmental News Network (Press Release), August 6, 2007
CK Prahalad, “How to Market to Asia’s Masses,” Advertising Age, August 6, 2007
CK Prahalad, “NCR Names Teradata Board Members,” Cardline, August 10, 2007
CK Prahalad, “Profiting from the Unbanked,” Time, August 17, 2007
James Westphal, “Briefing: Flattery Will Get You Everywhere,” U.S. News & World Report, June 17, 2007
James Westphal, “Flattery Will Get You Everywhere,” U.S. News & World Report, June 25, 2007
James Westphal, “Cosy Relations between Chiefs and Analysts,” Financial Times, July 26, 2007
James Westphal, “Executives Find Favours Can Bring Better Ratings,” Financial Times, July 26, 2007; story also appeared in the Financial Times (London, UK), July 26, 2007
James Westphal, “Lifting the Lid: CEO, Analyst Ties Can Run Deep,” Reuters, July 26, 2007
James Westphal, “Analysts and CEOs: A Love Story?” BusinessWeek, July 27, 2007
James Westphal, “Favors for Wall Street Analysts Often Benefit Firms,” USA Today, July 27, 2007
James Westphal, “Hey, Analyst. I’ll Trade You a Club Membership for a Good Rating,” Financial Week, July 27, 2007
James Westphal, “New Study Shows Analysts Getting Favors, Giving Favorable Ratings,” Associated Press, July 27, 2007; story appeared in the Taipei Times (Taiwan), July 29, 2007
James Westphal, “Business Briefing,” Washington Post, July 28, 2007
James Westphal, “Business Briefs,” Asbury Park Press, July 28, 2007
James Westphal, “Survey: Analysts Often Take Favors,” UT the Daily Texan (Austin, TX), July 31, 2007
James Westphal, “Profiles in Sycophancy,” BusinessWeek, August 13, 2007
James Westphal, “Bribes and Gifts for Analysts,” SOX First, August 15, 2007

“Gift to Zoo Puts Train on Track for Renovation,” Crain’s Detroit, August 6, 2007

Khalid Al-Naif, “U.S. Taps Arabs for Iraq Help,” Detroit Free Press, June 8, 2007
Khalid Al-Naif, “USAID Plans New System to Vet Recipients for Terrorism Links,” Chronicle of Higher Education, August 24, 2007
Ted London, “On Campus, a Different Pyramid Scheme,” BusinessWeek, August 2, 2007
“Media Broadcast Hit: Native of Iraq Works with the William Davidson Institute,” WJR-AM 760 (ABC), June 19, 2007

Keith Alessi, “Interim CEO of Westmoreland Coal Likes Challenge,” The Gazette (Colorado Springs), June 17, 2007
Thomas Kinnear, “Prepare for Arrivals: AMA Welcomes Three New At-Large Board Members,” Marketing News TM, June 1, 2007
Thomas Kinnear, “Venture Capital Group Criticizes Bill,” Detroit Free Press, August 17, 2007
Paul Kirsch, “Know Lawrence International Launches Inaugural Business Plan Competition . . .” PR Newswire (Press Release), August 29, 2007
“Investing in Michigan,” Metromode Media (Detroit, MI), July 12, 2007
“Region Must Show the Money So Entrepreneurs Will Succeed,” Detroit News, August 1, 2007

Gene Anderson, “Are B-Schools Hiding the Cheaters?” BusinessWeek, June 21, 2007
Diane Hunt, “Financing an MBA in the U.S.,” BusinessWeek, August 14, 2007
James Murdock, “The Society for College and University Planning (SCUP) Names 2007–2008 Board of Directors,” PR Newswire, August 29, 2007
Stephen M. Ross, “U-M Alum Donates $5M for Big House Expansion,” Detroit News, June 18, 2007
Stephen M. Ross, “U-M Alum Gives $5 Million for Stadium Renovation,” Detroit Free Press, June 18, 2007; story also appeared in Crain’s Detroit Business, June 18, 2007
Stephen M. Ross, “Grad Boosts U-M Funding: Millions for Stadium,” Detroit Free Press, June 19, 2007
Stephen M. Ross, “With Regents’ OK, Stadium Work Can Start,” MLive.com, June 19, 2007
“U-M Offers Master’s Program in SCM,” Industry Week, June 1, 2007
“Profiles in Giving: Friendship Sparks $2M Endowment,” Crain’s Detroit Business, June 4, 2007
“Take 5,” Lansing State Journal, June 4, 2007
“Schools’ Responses on Cheating Stats,” BusinessWeek, June 21, 2007
“U-M Collaboration Could Bring Energy-Saving Homes to Market,” Michigan Business Review, June 28, 2007
“Philanthropy Flourishes,” National Real Estate Investor, July 1, 2007
“CCS to Offer Grad Programs with Biz Slant,” Crain’s Detroit Business, July 2, 2007
“New Research Finds Red Flags to Uncover Accounting Fraud,” Ascribe Newswire, July 3, 2007; story also appeared in the Reliable Plant Magazine, July 5, 2007 and Central Valley Business Times, July 5, 2007
“Stupak Announces Funding for Northern Lakes Economic Alliance,” States News Service, July 9, 2007
“Haas Researcher Identifies Book-Cooking Tipoffs,” Berkeleyan Online, July 11, 2007
“Speaking of Success,” Annapolis Capital, July 15, 2007
“Attorney As Chief Executive Office–Could RI4 Head Fortune 500?” Law and More, July 17, 2007
“Retired Gen. Wayne Downing, Key Advisor to Bush, Dies at 67,” PR-Inside.com, July 18, 2007
“Team-Based Learning: As Part of the University of Michigan’s Goal to Continuously Improve Its Curriculum . . .” Construction Today, August 1, 2007
“Goals in the Mind May Drive What Consumers See in Ads,” Hindustan Times, August 8, 2007
“Tackling Michigan’s Tuition,” BusinessWeek, August 5, 2007
“Business-School Accreditor Proposes Requiring Evidence of Influence of Faculty Research,” Chronicle of Higher Education, August 6, 2007
“What’s Your Fraud Score?” CFO.com, August 17, 2007
“Specialties,” U.S. News & World Report, August 27, 2007