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Do I need a new laptop if I already own one?
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If your laptop already meets the
minimum requirements listed in the attachment (Buying Recommendations), and your laptop
runs the required application software to your satisfaction, then you may not need to
purchase a new laptop. We will make our best efforts to help you connect to our network
with your current laptop, but success is not guaranteed.
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What if I
already own or prefer a desktop computer?
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A laptop will allow you to
work on projects within our facilities (especially within
the Kresge Library), classrooms where appropriate, during
your MAP team project, during your summer internship and
at home. You will also be involved in many team-oriented
projects where a laptop will be very beneficial. We have
over 120 laptop connections in the library as well as a
wireless LAN for you to be connected. Laptops are an
integral part of your Business School experience.
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The University of Michigan
supports the PC line of computers. The majority of business and internship contacts
you will interact with as part of your degree program
heavily favor the PC. The University of Michigan Business
School is 99.9% PC oriented including our network, student
labs and classrooms. Some software used as part of the
curriculum will only run on a PC. This decision is yours
to make, but you might be at a disadvantage if you use a
Macintosh.
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Why can't I just
use the computing resources that the Business School
provides?
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The
business world is increasing its use and reliance on
computer and information technology. We feel that a laptop
is necessary in order for you to get the most from your
learning experience and to effectively communicate with
faculty and fellow students. Still, the School operates
several computer labs intended primarily for teaching and
for the provision of specialized hardware and software to
support specific curricular needs. Although lab computers
are usually available for student use, they cannot be
relied on for general computing.
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What wireless
card do I need to buy?
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It is easiest if you order
your laptop with an integrated, internal wireless card
that is built-in.
If you do need to purchase an external wireless card, we
recommend and support the the Cisco Aironet 802.11 a/b/g Wireless
CardBus Adapter.
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What software do
I need?
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You will
need the Windows XP operating system, MS Office 2003, MS
Internet Explorer, MS Outlook (for data downloads), McAffee VirusScan
Enterprise from the University of Michigan (or
another automatically updating anti-virus program),
Internet Explorer Browser, card drivers for your wireless
and\or Ethernet cards.
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Is it okay to
use other versions of Windows and Office?
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Please note that Windows XP
Home version is typically shipped on computers ordered by
individuals. The Home version of XP may be used,
however, we recommend paying extra and getting the
Professional version, which though our experience is more
stable. When ordering, search for the XP
Professional version, designed for a professionally
networked, corporate-style environment such as ours.
If you cannot find it, the Professional version is
available for a reduced cost through the
UM Computing Showcase.
We do not recommend anything older than Windows XP.
We have Office 2003 in the labs and classrooms. We
recommend this version if you wish to be fully compatible.
Office 2000 and Office XP files should open
interchangeably with this version, but keep in mind some
features of the newest version are not available in the
older versions.
Our policy is not to upgrade the student labs within six months of a new
Office release nor within an academic year.
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Can I mix
different versions of Windows and Office software?
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Yes. You do not have to
change your Operating System to install a new version of
Office.
While technically possible, we do not
recommend running both versions of Office on the same computer - we recommend
running one or the other. The programs share files which will create
conflicts.
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Can I install other programs on my laptop?
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As a tool for your education, it is of the highest importance that you
protect your laptop and maintain its stability. Adding anything to your laptop
can affect its stability. We therefore urge you to not load ANY software or
hardware that is not recommended by the school or does not directly support your
instructional use.
You are ultimately responsible for your laptop and the one
who suffers the loss, so take great care and effort to
protect yourself!
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How do I get help with my laptop?
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If it is an issue related to our environment, please see
our Laptop Support team. For technical problems
outside the scope of our environment you will need to
contact a laptop repair service.
If your computer is outside of it's warranty period, you can work with a
local computer repair shop listed in the Ann Arbor yellow pages.
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What can Laptop Support help me with?
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Our laptop support team can assist you with issues related to setting up
your laptop for our environment and troubleshooting any issues with our
services.
Specifically, they can help you
- troubleshoot issues with printing from your laptop.
- troubleshoot a lack of connectivity from your wireless card or Ethernet
card with our network.
- troubleshoot installation issues with software provided by the Business
School such as the Outlook download program, McAfee Virus Scan, and Virtual
Lab software.
Please note they are not authorized to repair your equipment but may be
able to assist you with simple troubleshooting and identification.
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How do I setup my laptop for the
Business School environment?
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Use our on-line videos and/or text instructions on the
Laptop Setup page to complete the
following:
- You will want to download and install the current versions of
Business School-provided software, which include the Xerox print drivers, McAfee VirusScan, Business School Outlook Download and Virtual Lab software.
- You will want to register the MAC address for your wireless card and add
our settings to your wireless profile.
- There is no setup required for Ethernet use, but make sure you have a
standard Ethernet cable.
- You may wish to set up your laptop for high-speed Internet access
through the cable or phone company.
Laptop support staff can help you if you become stuck or need assistance in
troubleshooting.
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My computer
has
a virus, what do I do?
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To prevent this situation, be aware and carefully follow anti-virus practices
noted on the
Virus Protection
page.
Every year there seems to be a virus that sweeps through the student
population, from simply not following published practices such as not opening
e-mail attachments you were not expecting to receive, etc. Resolution
may take hours or days to resolve in the middle of a busy academic year - time
you can't afford.
Once you have contracted a virus on your computer, do the following as soon
as possible:
- Quarantine! Do not share any files from your computer with anyone
else.
- Check www.nai.com for an update or
patch for the McAfee's VirusScan software.
- Run the most recently updated version of McAfee VirusScan software on
your hard drive.
- Check the UM
Virusbusters website for late breaking news and details.
- Check with the Laptop Support team to see if there is a patch or known
fix.
- In extreme cases you may need to reinstall your operating system and
software.
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Where can I go
to download the UM-provided antivirus software?
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The
University provides auto-updating
VirusScan Enterprise + AntiSpyware Enterprise 8.5.0i
free to all members of the University Community. Learn
more about protecting your computer on our
Home
Security page.
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How do I access
the R: Drive from my laptop or a home machine?
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To access the R: drive from your computer, you must use
Internet Explorer browser or otherwise obtain FTP
software. If you use Internet Explorer you must have the
option to "Enable Folder View for FTP Site" checked in
their Browser's Tools menu - Internet Options - Advanced
tab.
- Type this URL into the address box in the
browser
ftp://allfiles.bus.umich.edu.
- When prompted type in the user name and
password. Current usernames and passwords for our network can be found at the
following link
http://www.bus.umich.edu/Technology/Accounts/SchoolPasswords/default.htm
See the FTP section in the Network and
Internet section of the Technology site for more details and options.
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How do I backup
my mail if I’m using Microsoft Outlook?
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- Open Microsoft Outlook. From the File menu
choose Import and Export, in the Import and Export Wizard choose "Export to a
file."
- Choose "personal folder file (.pst)," then
highlight personal folders and check "include subfolders."
- Browse to where you would like to save the
file and click finish.
- Click OK at the next screen.
- Repeat these steps for any other personal
folders or archive folders that are listed. If you receive new e-mail after
this backup it will not be contained in the backup.
In order to back up new mail messages that are
added, you will have to repeat these back up steps again.
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I have switched
computers. How do I move the e-mails from my old
computer that I have backed up in Outlook?
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To retrieve e-mail backups
and move them onto
a new computer:
- Open Microsoft Outlook and setup your e-mail
account again in Outlook if necessary.*
- From the File menu, choose Import and Export.
- In the Import and Export Wizard choose
"Import from another program or file," then choose "personal folder file (.pst)."
- Browse to where you saved the file and click
finish, then click Next, then click finish.
- Repeat the steps above for each backup file
you have.
*Note: If you import the backup before
you set up your mail account you will end up with multiple mailboxes, so be
sure to set up your mail account first.
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My computer used
to run faster, what happened?
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The most common reason for
slower speeds is that your hard drive has become
fragmented over time. When data is saved or programs
are installed on a computer and later deleted, the
computer does not re-organize the storage space.
Over time the computer finds data harder to locate, which
can cause it to take longer to access. Occasionally a
"disk defrag" should be performed to re-organize the
drive. To run the Windows defrag program, go to the Start
button, click on Programs, click on Accessories, click on
System Tools, then click on Disk Defragmenter. This
may take from several minutes to several hours depending
on how often you perform this maintenance.
Slower
speeds can also result from:
- A particular software installation (what was
just added to your system.)
- Using up more than 90% of your hard drive -
too much data is saved on the hard drive which doesn't allow for the 10% swap
file space
- Not enough RAM for your operating system or
the various applications/tasks you are trying to run at the same time.
- A virus. Run a full virus scan on your
hard drive with currently updated anti-virus software (that is using the most
recent DAT files)
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