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Frequently Asked Questions (FAQ)

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Helpdesk

 

Students

Laptop

 

 
  Helpdesk Frequently Asked Questions

How do I access a networked printer from my office computer?
 
You need to add the printers that you wish to use to your computer.  Click on Start - Search - For Printers.  From the drop down list select the BUS domain.  Click on the Find Now Button.  Look for the printer you want and double-click to install it.  Tip:  Click on the Location grey heading bar to sort printers by location.
 
 
What do I do when I receive the error message "Your mailbox has exceeded one or more size limits set by your administrator?"
 
There are mailbox size limits of 100MB for Faculty and 50MB for staff.  You will need to delete or archive some of your messages.  See Archiving and Managing Your Mailbox for an overview, tips, and step by step instructions.
 
 
Why do I have 2 passwords? How do I change them?
 

The University of Michigan assigns all faculty, staff and students a uniqname and Kerberos password for campus-wide services.  This is used for web site logins (including iMpact), modem dial-in and student services.  To change your Kerberos password go to https://weblogin.umich.edu/, login, click on the link to change your Kerberos password, and follow the prompts.
 
For faculty, staff and PhD students, the Business School uses your campus uniqname to create a network ID on the Business School's Microsoft network.  This password is different because it is a separate system with a separate set of services.  This Business School password is used for your office computer, lab and classroom computers when logging into the BUS domain for folder and file access on the Business School network, and to access Outlook-Exchange e-mail and webmail.   To change your Business School password on your office computer, hit Ctrl + Alt + Delete and click on Change password, or click on the Change Password icon in Webmail.

 
Tip:
You can set both passwords to be the same so your login to different services is seamless.  If  you desire this, set your kerberos password first as it is more restrictive in what is allowed, then set your Business School password to match.
 
 

How do I setup an Outlook profile?
 

To access your Exchange Mailbox using Outlook, you need a profile set up on your computer that points to your mailbox name and mail server.  See Creating A Profile instructions for an overview and step by step instructions.
 
Alternatively, you can use Webmail without any special setup or profile required at https://webmail.bus.umich.edu.
 
 

How do I find the modem dial-in number for another location?
 

For locations throughout the state of Michigan, as well as for New York City, Washington D.C. and Windsor, Ontario Canada there are free local access numbers through Michnet.  For all other locations, you need to be set up for national and international service, which you must arrange in advance for account funding through the ITCS accounts office.
 
A complete list of dial in numbers is located at these URLs:

 

 

 

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