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The first Sensory Marketing
conference was held at the Ross School of Business, Ann Arbor. Michigan
on
June 19-21,
2008. It was organized by Prof. Aradhna Krishna of the Ross School of
Business, University
of Michigan. The objective for the conference was to get a core group of
researchers together to pioneer a
new field within marketing. While the term “Sensory Marketing” may show
up in a Google search, it was
not used to describe research on the various senses, even when it focused
on highly sensory inputs and their
impact on the consumer – e.g., product color, advertiser’s speech
characteristics, phonetic appeal of a brand
name, haptic qualities of products, ambient odor, or product taste. The
conference engaged marketing
researchers, experts from psychology on specific senses, and some
practitioners, to share their knowledge and
expand the field as a whole.
The conference was sponsored by
the Ross School of Business, Marketing Science Institute, and the Yaffe
Center for Persuasive Communication. Three keynote speakers at the
conference were Roberta Klatzky
(Professor of Psychology at CMU, an expert on haptics), Paul Rozin
(Edmund J. and Louise W. Kahn
Professor of Psychology at University of Pennsylvania; an expert on
nutrition, sensation and perception)
and Rachel Herz (Visiting Prof. at the Brown University Medical School
and an expert on smell).
Key people facilitating the
conference were Joan Meyers-Levy, Maureen Morrin, Joann Peck,
Laura Peraccio, and Priya Raghubir.
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