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Problems with Intel Wireless
Chipset |
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| How do I know if I'm
affected? |
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Find out if you
have the affected Intel Wireless Chip through one of the
following methods:
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Go to the
Desktop and right-click on My Computer then choose
Manage ? Device Manager.
Double-click Network adapters and look for "Intel PRO
Wireless..." in the list of adapters.
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Open the Start menu and
click "Run...". Enter "cmd" At the Command Prompt, type
"ipconfig /all" and hit Enter. Look for the words "Intel
PRO Wireless..." by scrolling through the list.
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Open the Start menu and
look for a program folder called "Intel PROSet Wireless"
in the Programs menu.
After "Intel
PRO Wireless" you will see a number and some letters, such
as "2200BG" or "3945ABG". Write down that number and turn
the card over for the solution.
FYI: Some
manufactures rename the chipset, so it may not be labeled
"Intel". For example,
the Dell TrueMobile 2200BG is the same chipset as the Intel
PRO Wireless 2200BG. |
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The predominant
symptom is fluctuating signal strength - one minute you'll
get an excellent connection, then the signal starts to fade
and you're unable to communicate with the network. The
signal strength may jump back up and you may be able to
reconnect, but it will continue this connect-disconnect
cycle indefinitely.
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| How do I fix
the problem? |
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Install the latest
available drivers from Intel's website to resolve the issue:
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Go to Intel's
Download Finder at
http://downloadfinder.intel.com.
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Choose Wireless
? Wireless LAN Products from
the left-hand menu. Find the most current download for your
chipset.
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Follow the download
instructions. Because of the size of the file, do not use a
wireless connection. Ethernet ports are located throughout
the Ross campus.
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After the download is complete,
double-click on the installer file. You may have to enter
our SSID and encryption information.
You may still have
problems if you own a Lenovo or IBM laptop with Intel wireless
chipset Access Connections. Uninstall Access Connections through
Start ? Settings
? Control Panel
? Add/Remove Programs.
If you need help,
visit the Laptop Support team on the main floor of the Kresge
Library. |
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