Our staff of systems
analysts, certified MS Office document experts, and
technicians are available to help you with
supported software. Best effort is made for
unsupported hardware and software.
The volume of calls we receive and the degree of urgency for assistance
varies from day to day. On average the Helpdesk handles over 80 requests
per day during the school year.
When a technician closes your call, you should receive a feedback card.
Please fill out your comment card and return it to the Helpdesk manager.
Faculty and Staff can borrow the following
Laptop Loans - one week period,
first-come, first-serve, 24 hour minimum notice. Standard Windows & MS
Office software - for special software or setup let the Helpdesk know in
advance. Due by noon on the due date.
Our Helpdesk offers the
following services to students.
Expert Support: for questions using advanced features of
Microsoft Office products (Word, Excel, PowerPoint, Access,
FrontPage and Outlook) e-mail our professional staff at
To commence an informed diagnosis of any
computer-related problem within 15 minutes.
To have the individual effectively operational as soon
Service reinstatement depends on urgency and whether
or not the hardware and software are supported or custom
For a high urgency problem on a standard computing
platform, the goal of CS is to have the user effectively operational within 1
For problems involving custom hardware or software, CS
provides service on a "best effort" basis without any time or
The Userís Responsibilities
Report all computer problems promptly to the HelpDesk
Be available to identify the problem to the CS
representative and work with her/him.
Contact the HelpDesk before making any changes to your
system hardware or software.
Keep yourself informed of all planned network,
hardware, and software changes.
Take responsibility for
on a continuing basis about basic computer-related skills. Computing Services and ITCS (the
Information Technology Central Services division of the University) provide ample opportunities
for all individuals to become and remain appropriately trained.
Maintain an updated version of virus protection
software on your system by following the CS guidelines.
Communicate any computing
concerns to the appropriate manager.
Our staff can perform services only if the
user brings the equipment to the school and only if it is Business School
property. We cannot make any house calls under
any circumstances. We can only install software on Business School owned
computers with the exception of McAfee Anti-Virus software.
have phones within the room or in the nearby hallway.
615-3000 - press 1.