Computer Services provides standard supported hardware (listed below) and software for faculty and staff. 
 
Supported Hardware
Computing Services provides full support for supported hardware.  Supported hardware is a system that either:

• is purchased with the help of our computing staff
• is completely configured and setup by the vendor including all components
• is purchased from one of several supported manufacturers (Dell, IBM, etc.)

Hardware includes desktops, laptops, and all peripherals. 

Acquisition Process
Adequate lead-time is required.:

• All purchase orders have to be processed through Central Campus, which can add 2 weeks to the process of acquiring hardware or software.
• All orders over $5000 must go through a University bid process.
• Custom purchases must be funded through departmental accounts or be approved by the Dean's Office.
• Funding for equipment used by staff is contained within departmental budgets.
• The Helpdesk will deliver and connect to the network all hardware within 3 business days of its arrival.

Contact Diana Scheer at (734) 936-0060.

Current Office Computer Package
We are currently purchasing these systems for faculty and staff scheduled to receive new computers. 

As of June 2008

• Dell Optiplex 755 Desktop, Core 2 Duo E8200/2.66GHz,6M,VT,1333FSB
• 17” monitor
• 2GB 800MHz DDR2
• 250GB SATA hard drive
• 16X DVD+/-RW,SATA
• Software:  Windows XP Professional and Microsoft Office 2007
• 3-year Warranty

- or -

PC Laptop Computer Package

Dell Latitude D630 (standard model)

• 2.2 GHz Intel Core 2 Duo processor T7500
• 14.1” WXGA widescreen display
• 120 GB hard drive (5400 rpm)
• 2 GB DDR2-667 SDRAM
• 8X DVD+/-RW optical drive
• Wireless card
• No floppy drive
• Windows XP Professional
• 6-cell 56WHr battery
• 3-year warranty

Dell Inspiron XPS M1330 (lightweight model)

• 2.4 GHz Intel Core 2 Duo processor T8300
• Black Chassis
• 13.3” widescreen WXGA WLED backlit display (LCD) with camera
• 250 GB Serial ATA hard drive (5400rpm)
• 4GB 667MHz DDR2
• 8X DVD+/-RW
• Wireless Card
• NVIDIA GeForce 8400 GX with 128MB dedicated memory
• 9-cell lithium-ion battery
• 3-year warranty

Custom Computer Hardware
For a custom system (that is, a system that does not meet the criteria for a supported system) our Helpdesk will provide service on a "best effort" basis. 

Installing Hardware on Existing Computers
Our Helpdesk will help install new or replaced components on a supported system. Since adding hardware to your original equipment may alter its classification from supported to custom hardware, our staff  will help you determine the implications of any alterations to your system.

Macintosh Computers
Since a significant majority of computers owned by the Business School are PC-based running Windows, the majority of our service technicians and HelpDesk staff are trained on the Windows platform. We offer limited support for Macintosh equipment on a best-effort basis.
 

Our Helpdesk has staff dedicated to desktop, laptop and classroom support:

	Emergency troubleshooting during class to help with technology issues that may arise
	Assistance with learning to use classroom equipment
	Assistance with software evaluation, selection and installation in classrooms and labs

Faculty and Staff can borrow the following items:

• Zip Drives
• Digital Cameras
• Laptop Loans - one week period, first-come, first-serve, 24 hour minimum notice.  Standard Windows & MS Office software - for special software or setup let the Helpdesk know in advance.  Due by noon on the due date. 

To borrow equipment, reserve through our online system.

There are networked printers in all office areas.  Computers are set up to print to the closest printer, with a second printer as a backup.  
 

Color Printing
Xerox 7655 Work Center printers are available in various locations throughout the Ross complex.  The Xerox 7655 can be easily connected to your computer. 

Cisco IP Phones give you the advantage of Exchange Voice Mail.

Exchange Voice Mail has all the basic features of traditional voice mail services plus these advanced features: the ability to manage your mailbox from a telephone or computer, the ability to receive fax messages, and a voice (speech) or touchtone interface while on the telephone. If you are currently an ITCS Exchange e-mail user, adding Exchange Voice Mail to your account allows you to access all of your messages through one unified mailbox. Exchange Voice Mail can be used on both traditional and VoIP telephones.    

Instructions for using the Cisco IP phones are available for models 7911G and 7945G.