The Ross School of Business is covered by an 802.11a/b/g wireless network, which provides our students with wireless Internet access throughout the Business School complex and courtyard, as well as other UM campus locations:

	All Business School buildings and courtyards
	Commerce Park Dearborn facility - full coverage
	The Law School - please see their wireless web site at Law School Wireless LAN for details
	Shapiro Undergraduate Library - please see the ITCS wireless information for details
	Harlan Hatcher Graduate Library - please see the ITCS wireless information for details

More information on the campus wireless network is available through ITCS. The Ross wireless network is exclusive and designed to protect our resources for Business School students only, therefore setup for our wireless network has additional steps.

Signal strength will vary and may be blocked by concrete pillars, elevator shafts, doors, etc.  Visit the Wireless Status page to check signal strength in various areas of the Business School.

For your convenience, power outlets are available in all main classrooms, the student lounge, group study rooms and the Kresge Library.
 

Our Laptop Support team is available on the second floor of Kresge in the Library to help you troubleshoot wireless connections at the school.  They can be reached via email at RossLaptopHelp@umich.edu.

First visit our Wireless Status page to check the wireless signal strength in the area you are working.  You may discover you will have success if you move to an area with less activity.

If the area you are working in reports a strong signal, or moving to another area does not solve the problem, please report the signal and bandwidth issues to the Laptop Support team.  They will advise you in cases where the issue might include settings on your laptop, or will work with our network team to investigate the situation and make sure the access points are working properly.

When contacting Laptop Support about connectivity issues, please include the following information:

	your location
	date(s) and time(s) you experienced the problem
	estimated number of other laptop users in the area
	task you were attempting to perform
	symptoms you experienced (no signal, etc.)

 

Our Laptop Support team can assist you with setting up your laptop for our environment and troubleshooting any issues with Business School computing:

	troubleshoot issues with printing from your laptop.
	lack of connectivity from your wireless card or Ethernet card with our network.
	installation issues with software provided by the Business School such as the Outlook Download program and McAfee Virus Scan, and Virtual lab software.

Please note that we are not authorized to repair your equipment but may be able to assist you with simple troubleshooting and identification. 
 

Our wireless network provides Internet access for laptops in all classrooms and group study rooms.  For assistance in configuring your wireless connection, visit the Laptop Support team in the Kresge Library.

In addition, all major classrooms have Ethernet and power connections - connections are in the desks in tiered classrooms and in the floors in flat classrooms.  You may borrow an Ethernet card from the Library Circulation Desk for 2 hours with a valid MCard.  Please provide your own Ethernet cable.

Please observe the following courtesies when using your laptop in the classroom:

	Check with your professors on their preferences and guidelines for your laptop use within their class.  This will vary from professor to professor and from class to class.
	While class is in session, pay your professors respect by giving them your full attention - don't surf the web or read email during class.

 

Signal strength will vary and may be blocked by concrete pillars, elevator shafts, doors, etc.  Visit the Wireless Status page to check signal strength in various areas of the Business School.