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Getting Help With Technology
How can I get help using Microsoft Office
applications like PowerPoint or Word?
Our
Software Support team is available
to answer your questions about using the basic office applications
in the Microsoft Office Suite. Send them an email with a
detailed description of your problem or question.
Are there workshops available to learn more about Microsoft Office
applications?
Computing Services offers training
workshops on the Microsoft Office Suite of applications. These workshops are free
to Business School students. Visit the
Training
page to view the schedule of hands-on workshops or view one of them
online.
Are there workshops for other software
applications, such as PhotoShop?
ITCS offers a number of training
workshops for a variety of software applications, including
PhotoShop and Macromedia Flash, plus many more. Visit the
ITCS Education
website to view the selection of workshops and register online.
Are there any orientation sessions or other
information to help me understand my computing resources?
DiscoverIT is offered each summer to
introduce our incoming students to Ross computing resources and
assist with laptop purchasing and configuration. Sessions will
also be offered for Winter incoming students. Self-help
information and links, and Q&A and presentation schedules are
available at the
DiscoverIT webpage.
Information regarding your
Basic Computing Package is
available through Information Technology Central Services.
Can I get help resolving problems with my laptop?
Our Laptop Support team is stationed in
the Kresge Library just past the Circulation Desk. Walk-in
service is provided on a first-come basis. Be certain to check
Laptop
Support's hours of service.
How can I get help with my email account and email software?
Laptop Support may be able to assist
you with your email software on your laptop. Visit
Laptop Support during their regular
service hours.
Your University account is provided and
managed by ITCS - they can help you with questions relating to your
email account or accessing your University email through an email
software. Either visit the
ITCS website or call (734)
647-HELP.
Does the Library offer assistance with research?
In addition to books and periodicals, a
number of databases are available through the Kresge Library.
Librarians are available to assist you with all of your reference
needs. Visit the
Kresge Library
webpage to learn more and to get help from a Librarian.
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