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Getting Help

What services are included in my Computing Package? 

Login & password

Printing

Directories

iMpact

ITCS Computing Package

How do I get started using IT services at Ross? 

Login & password

MCard

iMpact

Directories

Maps

IT orientation

Non-Business School students

How do I look up contacts and information? 

Directories

iMpact

Department listings

Maps

Photobook

Who do I contact to get help with software and other computing needs? 

Software help

Laptop Support

Software training

Kresge Library

 

 

 

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Managing Accounts

How do I update my contact information? 

University Directory

iMpact

Photo Directory

Passwords

Wolverine Access

What services can I access with my login? 

iMpact

Wolverine Access

CTools

IFS file space

Balances

Passwords

University Directory

SiteMaker

How do I use my email account? 

University Directory

Spam protection

Lifetime email

Exchange server

iMpact student directories
 

 

 

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Staying Informed

How can I find out about news and events? 

Ross on iTunes

My iMpact

Kresge Library

MSJ

News Room

University of Michigan

How can I advertise my own news? 

Posters

MSJ

Email

Classified ads

University hosted website
 

 

 

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Class Tools and Resources

What resources are available to help me with my courses? 

mFile

CTools

Email

Kresge Library

Writing consultant

Student computing labs

Virtual lab

Where do I find files and readings I need for class? 

R:\Courses

CoursePacks

CTools

Kresge Library

What do I need to bring to class? 

Laptop

CoursePacks

Face Cards

Name Tents

 

 

 

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Academic and Career Services

What services are available to help me with my degree? 

Financial Aid

Degree audits

Course registration

Admissions/Transfers

Graduation

What career development services are available to me? 

Resume builder

Job postings

Recruiting

Career Center

Presentation schedules
 

 

 


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Sharing and Storing Files

How can I keep my files and information safe? 

Student login

Spam

Virus protection

Spyware

University/Kerberos password

How do I store and access my files? 

University file space

Storage devices

Website hosting

How can I share documents with classmates? 

Team Spot by Tidebreak

Instant Messaging

mFile

CTools

Email

 

 

 

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Using Laptops at Ross

What kind of laptop should I own and how do I set it up? 

Configurations

Support

Software

Wireless

Buying Recommendations

How do I use wireless on my laptop? 

Setup instructions

University wireless

Laptop Support

Wireless access points

How do I access my email and file space on my laptop? 

University email

mFile

FTP

How do I print from my laptop? 

Printing

Color printing

Scanning

How can I keep my laptop and files safe? 

Storing files

Passwords

Virus & Spam protection

Can I borrow equipment to use with my laptop? 

Wireless cards

Video & still cameras

Power adaptors

Ethernet

Projectors

 

 

 

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Using Labs and Equipment at Ross

Where are the computer labs and what are their hours? 

Computing Labs

Multimedia Lab

Virtual Lab

Kresge Library computers

How do I print or scan in the lab? 

Printing

Color printing

Scanning

How do I save files and check email in the lab? 

University email

mFile

FTP

What equipment can I borrow? 

Video & still cameras

Projectors

Conference phones

Ethernet

Wireless cards

What other technologies may be helpful to me? 

Blackberry

PDAs

Laptop

iPod
 

 

 

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Working with Teams

Where can I meet with my team members? 

Team Spot Rooms

Group study rooms

Computer labs

Wireless access points

Tools for meeting remotely

Can I borrow equipment for a team meeting? 

Video & still cameras

Projectors

Conference phones

Ethernet

Wireless cards

 

 

 

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Commuting and Travel

What do I need to know when working off campus? 

Virtual Lab

Webmail

File access

What do I need to know when I am traveling? 

Borrowing equipment

Email & file access

Connecting to the Network

 

 

 

 

     
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