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Computing Services

Who to Call

 

About Us

   

 

 

Find this information under ITBasics on the DiscoverIT page in My iMpact.

 

 

   Our Department

Phone: 734.763.0462
Fax: 734.936.6029

Office Hours: Monday-Friday 8am-5pm

Location: 3rd Floor Kresge Administration Library Building

Mailing Address:701 Tappan K3340, Ann Arbor, MI  48109-1234
 

   Our Work

Current Projects
Our Project Manager Tracking tool shows you what we're working on... (login required) 
 
Services
An overview of what we can do for you.
 
Strategic Vision
Our vision.
 
   Our Satisfaction Measures

How are we doing?
View the results of our 2003-2004 technology survey.
 

   Our Staff

Meet Our Team
Names and biographies of our department staff who provide Computing Services to you.

Department Organization
How we are organized to carry out our work.

Who to Call For Assistance?
Useful phone numbers and contact information.
 

   Our Service Level Agreements

Our Service Level Agreements are designed to best accommodate the needs and responsibilities of the Business School. 
 
Helpdesk

Our
Helpdesk Service Level Agreement governs decision making by Computing Services staff.  It has been in effect since November 1998 and was prepared by the Task Force on Information Resources and Technology (1997-98) under the guidance of the Gartner Consulting Group. 
 
Classroom Support

Our Classroom Support Service Level Agreement was implemented in 2002 with the establishment of the Classroom Support division of the Helpdesk.  The integration of the Helpdesk team with the Classroom Support team ensure that classroom equipment support and assistance receives top priority with dedicated attention.

Student Laptop Guidelines
Our Student Laptop Guidelines were implemented in 2002 with the establishment of the Laptop Support team to provide student assistance.  These guidelines establish support services for students and clarify student responsibilities.