Helpdesk Our Helpdesk Service Level
Agreement governs decision making by Computing
Services staff. It has been in effect since November 1998 and was prepared
by the Task Force on Information Resources and Technology (1997-98) under the
guidance of the Gartner
Our Classroom Support Service Level Agreement
was implemented in 2002 with the establishment of the Classroom Support division
of the Helpdesk. The integration of the Helpdesk team with the Classroom
Support team ensure that classroom equipment support and assistance receives top
priority with dedicated attention.
Student Laptop Guidelines
Our Student Laptop Guidelines were
implemented in 2002 with the establishment of the Laptop Support team to
provide student assistance. These guidelines establish support services for students and clarify student responsibilities.