
Graduate Business Student
Ross School of Business
University of Michigan
sbertels@umich.edu

My interest in resilience stems from my dissertation where I looked at how
to prevent drinking water outbreaks. In Canada, there is no over-arching
regulator for drinking water, so municipalities and several different regulators
are responsible for ensuring drinking water safety. I'm interested in how to
build resilience across organizations. I've been influenced by the work on cultures
of safety, high reliability organizations, the notion of problem domains and work
on interorganizational collaboration.
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