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Robert Kennedy
  Robert Kennedy
 

Services Shift Named A Top Business Book

8/21/2009 --

ANN ARBOR, Mich. — The Services Shift: Seizing the Ultimate Offshore Opportunity has been named one of the best business books of 2009 by Soundview Executive Book Summaries. Author and Ross professor Robert Kennedy is the executive director of the William Davidson Institute, a nonprofit research and educational institution dedicated to creating and disseminating expertise on issues affecting firms in transition and emerging market economies.

Since 1978, Soundview has offered print summaries of the 30 best business books to its 100,000 subscribers. To read the summary of The Services Shift and the other top business books of 2009, click here.

The book, published by Financial Times Press, explores the increasing globalization of business services. That is, the outsourcing and offshoring of service activities, which includes both people in services sectors (banking, telecommunications, and medical transcription) and those who perform service functions within the manufacturing sector (product design, accounting, and marketing). The book looks at what is happening now and provides a framework to understand how these trends affect the practice of management.

Early response to the book has been positive, with endorsements and accolades from such leading academic thinkers as C.K. Prahalad, Stuart Hart, and Noel Tichy. The book also has received strong praise from executives of leading offshore operating companies (Genpact, Tata Consultancy Services, Convergys, Perot Systems), advisory firms (EquaTerra, Diamond Management & Technology), and U.S. operating companies (Visteon, Penske, and GE Capital Solutions).

To find out more about the book, click here.



For more information, contact:
Bernie DeGroat, (734) 936-1015 or 647-1847, bernied@umich.edu